{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11051213,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2017","dateComplaintFiled":"11/29/2017","vin":"ZFMZA52452B","components":"STEERING,SUSPENSION","summary":"MY COMPLAINT INVOLVES A RECALL THAT WAS SAID TO HAVE BEEN COMPLETED AND CLOSED BUT UPON FURTHER FINDINGS SHOW THAT THE WORK WAS NEVER DONE.  THIS INVOLVES THE RECALL: NHTSA REFERENCE #11V030000.  I FILED A COMPLAINT WITH FORD MOTOR COMPANY THROUGH CERTIFIED MAIL ON JULY 26, 2017  AND WAS RECEIVED AND SIGNED FOR ON JULY 28, 2017.   I HAVE NOT HEARD BACK FROM THE COMPANY SINCE I FILED THE COMPLAINT.    I BOUGHT THIS VEHICLE IN OCT OF 2016 AND PUT IT IN STORAGE FOR THE WINTER. I DIDN'T DISCOVERY THE PROBLEM UNTIL I TOOK IT OUT OF  STORAGE IN APRIL 2017.  THAT IS WHEN I TOOK IT TO A LOCAL SERVICE GARAGE TO FIND OUT WHAT THE PROBLEM WAS.  SUBSEQUENTLY, I LEARNED THAT THERE HAD BEEN A RECALL FOR THIS PROBLEM BACK IN 2011 AND SUPPOSEDLY, IT HAD BEEN FIXED BY A FORD MOTOR COMPANY DEALERSHIP - JACK MADDEN FORD IN NORWOOD, MASSACHUSETTS.  I TOOK THE  CAR TO A LOCAL FORD DEALERSHIP HERE IN MICHIGAN WHERE I RESIDE. AND UPON INSPECTION THEY DETERMINED THAT THE PROBLEM HAD NEVER BEEN FIXED.     MY BOTTOM LINE IN ALL OF THIS IS THAT I WOULD LIKE TO HAVE THE VEHICLE FIXED BY FORD MOTOR COMPANY IN ACCORDANCE WITH THE RECALL. I HAVE UPLOAD AN ESTIMATE FOR THE REPAIR FROM MY LOCAL SERVICE GARAGE.    I WOULD APPRECIATE A TIMELY RESPONSE WITH REGARD TO THIS COMPLAINT    THANK-YOU, [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"FORD","productModel":"WINDSTAR","manufacturer":"Ford Motor Company"}]}]}