{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11052144,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2017","dateComplaintFiled":"12/04/2017","vin":"WBAPH77559N","components":"UNKNOWN OR OTHER","summary":"AFTER 3 MONTHS OF BEING OVERCHARGED $5000 FOR AN $800 REPAIR I CONFRONTED BMW ALEXANDRIA WITH THE DOCUMENTATION OF BEING OVER CHARGED FOR A $815 REPAIR THAT FIXED A CONTINUOUS PROBLEM THEY CHARGED MY MORE THAN $5000 IN REPAIRS WHICH DIDN'T FIX THE PROBLEM. WHEN I CONTACTED BMW HEADQUARTERS, EVENTUALLY AN $800 CREDIT WAS EXTENDED, BUT IT IN NO WAY COMPARED TO THE ERRONEOUS OVERCHARGE FOR UNNEEDED REPAIRS BY YOUR DEALERSHIP. BMW ALEXANDRIA COULD NOT PROPERLY DIAGNOSE THE PROBLEM WITH MY CAR FROM JULY-NOVEMBER AND ALLOWED MY CAR TO SIT FOR WEEKS, UNTIL I REACHED OUT TO BMW HEADQUARTERS FOR ASSISTANCE THEN ALL OF A SUDDEN THEY FOUND THE PROBLEM THAT ONLY COST $815 TO REPAIR. THIS FEELS LIKE A DEALERSHIP WITH THE SUPPOSEDLY BEST TECHNOLOGY AND TECHNICIANS TO PROPERLY DIAGNOSE A VEHICLE MADE GUESSES ON THE REPAIRS NEEDED TO OVERCHARGE ME. THERE IS NO WAY THAT ALL OF A SUDDEN A REPAIR NEED CAN BE IDENTIFIED WHEN I CONTACT EXTERNAL PEOPLE FOR ASSISTANCE ON THE MATTER WHEN THE MATTER COULDN'T BE SOLVED WITHIN THE MANY MONTHS AND OVERCHARGES PRIOR TO ME SEEKING SUPPORT OUTSIDE OF BMW. BMW EXPLAINED THAT THE REASON I WAS ONLY EXTENDED A CREDIT INSTEAD OF A REFUND WAS BECAUSE OF THE PARTS USED FOR REPAIRS COST MONEY. HOWEVER, IT IS MY PERSPECTIVE THAT THIS WOULD NOT HAVE BEEN THE CASE OF PARTS BEING PLACED ON THE VEHICLE IF TECHNICIANS PROPERLY DIAGNOSED THE CAR IN THE FIRST PLACE. THIS ACTUALLY ADDS ON TO THE FEELING THAT THE DEALERSHIP SCAMMED ME BECAUSE THESE WERE ALL ITEMS THAT I DID NOT NEED AND WERE NEVER GOING TO REPAIR THE CONTINUOUS ISSUE THAT IN THE END TOOK $815 TO FIX. I TRULY FEEL A REFUND OF THE DIFFERENCE BETWEEN WHAT I PAID OUT AND WHAT THE ACTUAL REPAIR ENDED UP COSTING IS APPROPRIATE.     [XXX]    ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB","products":[{"type":"Vehicle","productYear":"2009","productMake":"BMW","productModel":"328I","manufacturer":"BMW of North America, LLC"}]}]}