{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11052663,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2017","dateComplaintFiled":"12/05/2017","vin":"2FMTK3J85FB","components":"UNKNOWN OR OTHER","summary":"I PURCHASED A CERTIFIED USED FORD EDGE 2015 MODEL IN JULY 2016 AT THIS DEALERSHIP. ON 9/10/17 WHILE DRIVING, I HAD A LOSS OF POWER AND SOME OF THE DASHBOARD LIGHT LIT UP. I MADE TO A PARKING LOT, PUT THE CAR IN PARK AND THEN IT WORKED FINE. THEN ON 10/24/17 WHILE DRIVING TO WORK THROUGH AN INTERSECTION, I LOST POWER AGAIN. I COASTED THROUGH AND PULLED OVER. AGAIN, I WAS ABLE TO PUT THE CAR IN PARK AND THEN IT WORKED. I CALLED GILBERT BAUGH AND THEY SAID I NEEDED TO BRING THE CAR IN. I TOOK THE CAR TO THE DEALERSHIP ON 10/28/17. I EXPLAINED WHAT HAD HAPPENED AND ASK THEM TO LOOK AT THE CAR. LATER THE GUY CAME TO ME AND SAID THEY DROVE THE CAR AND DIDN'T HAVE ANY PROBLEMS BUT THEY TRIED TO RESET THE COMPUTER AND THERE WAS A GLITCH AND THEY CAN'T GET THE CAR TO CRANK. THEY SAID I WOULD NEED TO LEAVE THE VEHICLE.  I LEFT THE VEHICLE AND THEN THEY CALLED 10/30 AND SAID THAT THE COMPUTER WAS BAD AND THAT I WOULD NEED TO REPLACE IT, AND IT WASN'T COVERED UNDER MY POWERTRAIN WARRANTY. I QUESTIONED THEM ON THIS BECAUSE THE CAR WAS DRIVABLE WHEN I TOOK IT IN. I CALLED 11/2/17 AND THE COMPUTER WAS NOT IN YET. THEY CALLED ON 11/3 AND SAID THEY RECEIVED THE COMPUTER AND PUT IT IN BUT THAT THE CAR WAS DOING THE SAME THING, WOULD NOT CRANK. I CALLED THEM AGAIN A FEW DAYS LATER AND THEY THOUGHT MAYBE THERE WAS A PROBLEM WITH THEIR COMPUTER THEY WERE USING TO PROGRAM AND HAD CONTACTED FORD FOR ASSISTANCE. AGAIN, I WAITED TO LATER BE TOLD THAT NEW SOFTWARE WILL NEED TO BE WRITTEN BY FORD TO SOLVE THIS PROBLEM. IT HAS NOW BEEN 5 WEEKS, MY CAR IS STILL IN THEIR SHOP AND THEY ARE UNABLE TO PROVIDE ME WITH AN ESTIMATED TIME FRAME FOR REPAIR. THEY SAID THEY ARE WAITING FOR FORD. I REQUESTED A BUYBACK THROUGH FORD, IT WAS DENIED DUE TO MY CAR HAVING APPROXIMATELY 55,000 MILES ON IT.","products":[{"type":"Vehicle","productYear":"2015","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]}]}