{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11058033,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/27/2017","dateComplaintFiled":"01/02/2018","vin":"1FM5K8F86EG","components":"STEERING","summary":"ON DECEMBER 27, 2017 THE STEERING WHEEL ON MY 2014 FORD EXPLORER LIMITED SEIZED.  I WAS UNABLE TO MOVE THE WHEEL IN ANY DIRECTION (EVEN BY FORCE).  THE VEHICLE WAS STATIONARY AND IN MY DRIVEWAY.  IT WAS UNOCCUPIED.  IT HAPPENED WHEN I STARTED THE CAR, PUT IT IN GEAR, AND COULDN'T TURN THE WHEEL IN ANY DIRECTION.  THE VEHICLE WAS PURCHASED NEW ON 2/11/14 AND HAD 34,872 MILES.    MY LOCAL DEALER ADVISED IT WAS OUT OF WARRANTY AND THERE WERE NO RECALLS LISTED.  I FOUND PRIOR FORD RECALLS FOR MULTIPLE MAKES/MODELS AND SPECIFICALLY FOR EXPLORER MODEL YEARS '11 THROUGH '13 DEALING WITH STEERING ISSUES PERTAINING TO ELECTRONIC POWER ASSISTED STEERING [EPAS] FAILURES. [RECALL 14V286000 AND/OR 17S23]    ATTACHED IS THE REPAIR BILL FOR $2,180.67 [NOTE THE TOWING SERVICE].  I HAD TO HAVE THE ELECTRIC RACK & PINION ASSEMBLY REPLACED.  THE PART ALONE, EXCLUDING LABOR WAS $1,120.58.    ON JANUARY 2, 2018 I PHONED FORD AT 800-392-FORD AND SPOKE WITH KIMBERLY.  I WAS PROVIDED WITH REFERENCE # CAS1328239.  AGAIN, I WAS ADVISED THERE IS NO RECALL ISSUED AND WAS TOLD TO HOLD ON TO MY RECEIPT SHOULD THERE EVER BE A RECALL.    IN MY OPINION, THIS SHOULD NEVER HAD HAPPENED.  I AM THANKFUL I WASN'T DRIVING WITH MY FAMILY IN THE CAR.  THIS CATASTROPHIC FAILURE COULD HAVE RESULTED IN A MAJOR ACCIDENT.      THANK YOU FOR LOOKING INTO THE MATTER,","products":[{"type":"Vehicle","productYear":"2014","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}