{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11076186,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/12/2018","dateComplaintFiled":"03/04/2018","vin":"3VV3B7AXXJM","components":"SEAT BELTS,STRUCTURE","summary":"I PURCHASED A 2018 VOLKSWAGEN TIGUAN SEL ON SATURDAY, 02/10/2018.  TWO DAYS LATER ON 02/12/18 ON MY COMMUTE TO WORK I BEGAN HEARING A \"POPPING\" NOISE FROM THE B-PILARS ON BOTH THE DRIVER'S AND PASSENGER'S SIDE PILARS.  AS IF THOUGH SOMETHING WAS LOOSE INSIDE THERE.  I MADE AN APPOINTMENT TO TAKE THE VEHICLE BACK TO THE DEALER THE FOLLOWING SATURDAY, 02/17/2018 AND WHEN I WENT IN FOR THE APPOINTMENT THE SERVICE REPRESENTATIVE INFORMED ME THEY WOULD NOT BE ABLE TO LOOK AT MY VEHICLE UNTIL THE FOLLOWING MONDAY.  I ASKED HIM IF THEY COULD PROVIDE ME WITH A LOANER SO THAT I COULD LEAVE MY CAR THERE AND HE INFORMED ME THAT HE COULD NOT MAKE THAT DECISION.  I LOOKED FOR MY SALES AGENT AND HE WAS ABLE TO PROVIDE ME A LOANER (2018 TIGUAN SE).  I RECEIVED A CALL FROM THE SERVICE REP ON WEDNESDAY, 02/21/18 TELLING ME THAT MY VEHICLE WAS READY FOR PICK UP.  I WENT TO PICK IT UP AND THEY INFORMED ME THEY HAD CHANGED OUT A DEFECTIVE SEAT BELT HEIGHT ADJUSTER ON DRIVER SIDE.  I TOOK THE CAR FOR A RIDE AND IT STILL MADE THE NOISE.  SO I DID NOT ACCEPT IT.  THEY LOANED ME A DIFFERENT CAR (2018 PASSAT R) AND WAS TOLD THEY WOULD WORK ON MY VEHICLE.  THEY CALLED ME AGAIN ON SATURDAY, 02/24/18 TO TELL ME MY CAR WAS READY.  WHEN I WENT TO THE DEALER ON MONDAY, 02/26/18 (I WAS OUT OF TOWN ON SATURDAY), THEY TOLD ME THEY HAD CHANGED THE SEAT BELT SEAT ADJUSTER FOR THE PASSENGER SIDE TOO.  I TOOK IT FOR A RIDE AND THE NOISE WAS STILL THERE ON BOTH SIDES.  AGAIN, I DID NOT TAKE POSSESSION OF MY CAR.  THEY TOLD ME THEY WOULD HAVE TO DISMANTLE THE HEADLINER TO GET A BETTER GRASP OF THE PROBLEM. I WAS CALLED AGAIN ON FRIDAY, 03/02/18 TO INFORM ME THAT THEY WERE GOING TO HAVE TO BRING A SPECIALIST FROM VW (IN APPROXIMATELY 2 WEEKS FROM 03/02/18) TO DIAGNOSE THE PROBLEM BEFORE TAKING MORE INVASIVE ACTIONS. THEY LOANED ME A THIRD CAR (2018 VW TIGUAN SEL) AND NO CONCRETE ANSWER ON MY VEHICLE.","products":[{"type":"Vehicle","productYear":"2018","productMake":"VOLKSWAGEN","productModel":"TIGUAN","manufacturer":"Volkswagen Group of America, Inc."}]}]}