{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11081583,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2018","dateComplaintFiled":"03/27/2018","vin":"1GNKVGKD5GJ","components":"POWER TRAIN","summary":"ON 2/19/2018 WHILE ON A TRIP, OUR 2016 CHEVROLET TRAVERSE WITH 29,000 MILES ON IT HAD A CATASTROPHIC TRANSMISSION FAILURE WHILE MERGING ONTO INTERSTATE 40 AT SHAMROCK, TEXAS.   WE WERE ALMOST HIT BY A SEMI TRUCK AND BARLEY MISSED A FATAL ACCIDENT.   I HAD THE VEHICLE TOWED BY IRISH ROAD SERVICE TO THE CLOSEST CHEVROLET DEALER (WARE CHEVROLET BUICK) IN WHEELER, TEXAS.  THIS WAS APPROXIMATELY 16 MILES ($175) ' WHEN WE ARRIVED THERE I WAS TOLD BY THE SERVICE MANAGER THAT THEY WOULD NOT WORK ON THE CAR AND TO TOW IT SOMEWHERE ELSE.  I TALKED TO SERENA IN THE SERVICE DEPARTMENT AT AUTONATION CHEVROLET IN AMARILLO, TX AND SHE TOLD ME THEY WOULD NOT TOW THE CAR BUT WOULD WORK ON IT IF I GOT IT THERE.  . I HAD THE CAR TOWED APPROX. 100 MILES TO AUTONATION CHEVROLET ON FEBRUARY 20 ($575). PER THE DEALER IN AMARILLO THERE IS A BULLETIN OUT ON THIS TRANSMISSION FOR THE FAILURE OF THE 3-5-R CLUTCH PACK SO THIS IS A KNOWN DEFECT AND SHOULD HAVE BEEN A FIX DONE AS A RECALL INSTEAD OF WAITING UNTIL THE TRANSMISSION HAS A CATASTROPHIC FAILURE.  THIS IS EXACTLY THE PART REPLACED BY THIS DEALER PER THE INVOICE FROM THAT REPAIR.   I HAVE CONTACTED CHEVROLET 4 TIMES ASKING FOR REIMBURSEMENT OF COSTS FOR THE TOWING AND COSTS TO STAY IN AMARILLO.   TWO TIMES THEY CUT ME OFF - THE 3RD TIME ON 3/5/18 THEY TOLD ME TO WRITE A LETTER TO ROAD SIDE SERVICE TO REQUEST THE REIMBURSEMENT.   I DID THIS WITH COPIES OF ALL RECEIPTS ON 3-5-18.  I HAD NOT HEARD ANYTHING SO ON 3/27/18 I CALLED THE 1-800-243-8971 AGAIN AND TALKED TO SOFIA.  SHE TOLD ME THAT SINCE I DID NOT CALL THEM INITIALLY ON 2/19/18 TO HAVE THEM TOW THE CAR I WAS NOT ELIGIBLE FOR A REIMBURSEMENT.","products":[{"type":"Vehicle","productYear":"2016","productMake":"CHEVROLET","productModel":"TRAVERSE","manufacturer":"General Motors, LLC"}]}]}