{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11083142,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2018","dateComplaintFiled":"04/03/2018","vin":"KN DJT2A63D","components":"STEERING","summary":"I SUDDENLY STARTED HEARING A KNOCKING SOUND COMING FROM MY STEERING COLUMN. I NOTICED IT WHEN I WOULD MAKE U-TURNS AND WHEN PARKING INTO A PARKING LANE. AFTER A DAY OR TWO, THE KNOCKING BEGAN TO BE MORE FREQUENT. I CAN BE DRIVING DOWN THE   HIGHWAY OR STATIONARY AND THE KNOCKING WILL OCCUR WITH A SLIGHT TURN OF THE STEERING WHEEL ALSO CAUSING BY WHEEL TO BE VERY LOOSE.  I DROPPED MY VEHICLE OFF AT THE LOCAL KIA DEALERSHIP SERVICE DEPARTMENT AND THEY RECOMMENDED THE STEERING COUPLER BE REPLACED. I DECLINED SERVICES AT THAT TIME AND TOOK MY VEHICLE TO ANOTHER KIA DEALERSHIP. ALL I DID WAS PULL INTO THE SERVICE DEPARTMENT LANE AND SPOKE TO A SERVICE DEPARTMENT EMPLOYEE EXPLAINING WHAT ISSUES I AM HAVING WITH MY STEERING AND HE IMMEDIATELY SAID \" I DON'T EVEN HAVE TO LOOK AT YOUR CAR I KNOW WHAT THE PROBLEM IS; IT IS THE STEERING COUPLER, WE SEE THIS ALL THE TIME BUT KIA WILL NOT RECALL THE SOUL MODEL FOR THIS ISSUE.\" I THEN WENT HOME AND RESEARCHED KIA VEHICLES TO FIND THE OPTIMA VEHICLES HAD THE SAME ISSUE AND WERE RECALLED. I THEN CALLED THE CUSTOMER SERVICE 1-800 -333-4542 AND SUBMITTED A COMPLAINT STATING I DO NOT FEEL SAFE DRIVING AND ASKED WHY THIS ISSUE HAS NOT BEEN RECALLED ON SOULS AS I SEE MANY COMPLAINTS ONLINE ABOUT THIS ISSUE AND OTHER KIA MODELS HAVE BEEN RECALLED FOR THE SAME PROBLEM. MY INFORMATION WAS TAKEN AND I AM EXPECTING A CALL WITHIN THE NEXT COUPLE OF DAYS FROM THE DEPARTMENT PARTS AND SERVICE MANAGER AS THE WARRANTY EXPIRED AFTER 60,000 MILES AND I CURRENTLY 66,815 MILES. I BELIEVE KIA SHOULD BE HELD RESPONSIBLE FOR THIS ISSUE SINCE THEY ARE AWARE OF THIS ONGOING PROBLEM WITH THEIR PRODUCT!","products":[{"type":"Vehicle","productYear":"2013","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]}]}