{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11088538,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/16/2018","dateComplaintFiled":"04/17/2018","vin":"1ZVFT82H465","components":"AIR BAGS","summary":"TAKATA RECALL - 16V-384. ON 4-16 I CALLED THE LOCAL FORD DEALER (INTERSTATE FORD, COLORADO) AND TOLD THEM I WANTED TO GET MY RECALL PERFORMED ON MY VEHICLE.  THEY TOLD ME THE PARTS WERE NOT AVAIL. HERE IN CO BUT ONLY IN THE HUMID AREAS.  I TOLD THEM THAT I OFTEN TRAVEL TO HUMID AREAS AND THAT I WOULD LIKE THE RECALL PARTS INSTALLED. THEY TOLD ME I WOULD HAVE TO TALK TO FORD TO GET PARTS AS THEY COULD NOT DO ANYTHING.  I CALLED FORD CUSTOMER RELATIONSHIP CENTER AND THEY, WENDY (2188296), TOLD ME THAT THEY DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE AND THAT I WOULD JUST HAVE TO WAIT.  I TOLD HER WHAT I TOLD INTERSTATE FORD SERVICE DEPT.  SHE TOLD ME IT WOULD BE OK FOR ME TO TRAVEL WITH A PASSENGER IN THE FRONT SEAT, WHICH IS OPPOSED TO WHAT FORD HAS STATED.  SHE THEN TOLD ME THAT I WOULD HAVE TO CALL BACK TO THE DEALER TO BE PUT ON A WAIT LIST FOR THE RECALL AS THEY COULD DO NOTHING AND KNEW NOTHING ABOUT PARTS AVAILABILITY.  I TOLD HER THAT I NEEDED THE PARTS NOW, AS THE DEALER AND HER STATED THAT SOME DEALERS DO HAVE THE RECALL PARTS NOW (CONFLICTING STATEMENTS WERE MADE IN THE SAME CONVERSATION).  I TOLD HER THAT I WANTED FORD TO GET THE PARTS SENT TO MY LOCAL DEALER TO HAVE THIS FIXED.  SHE TOLD ME SHE COULD NOT DO THAT AND DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE.  WENDY THEN SAID SHE WOULD CALL THE DEALER TO HAVE ME PUT ON A WAITLIST.  SHE CALLED THE DEALER AS I WAITED ON THE PHONE LINE.  SHE GOT BACK ON ABOUT 5 MINUTES LATER AND TOLD ME THAT THE DEALERSHIP COMPUTERS WERE DOWN AND I WOULD HAVE TO CALL THEM IN 2 HOURS, WHEN THE COMPUTERS SHOULD BE BACK UP.  I FEEL THAT I WAS GETTING THE RUN AROUND WITH THE DEALERSHIP AND FMC.  EACH TOLD ME TO TALK TO THE OTHER AND NEITHER WAS ABLE TO TELL ME WHEN I WOULD BE ABLE TO GET MY RECALL PERFORMED.  I HAVE NOT BEEN ABLE TO GET THE RECALL SCHEDULED TO DATE.","products":[{"type":"Vehicle","productYear":"2006","productMake":"FORD","productModel":"MUSTANG","manufacturer":"Ford Motor Company"}]}]}