{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11089280,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2018","dateComplaintFiled":"04/22/2018","vin":"WDCGG8HB5AF","components":"AIR BAGS,SEAT BELTS,ELECTRONIC STABILITY CONTROL (ESC)","summary":"TAKATA RECALL: GOOD CAR INTO SOUTH BAY MERCEDES FOR SRS REPLACEMENT AS INSTRUCTED ON RECALL LETTER. SERVICE ADVISOR INITIALLY TOLD ME TO PAY FOR DIAGNOSTIC PRIOR TO MOVING FORWARD, BUT AFTER I INSISTED THAT THE ISSUE WAS RELATED TO A RECALL NOTICE, I WAS TOLD THE REPLACEMENT OF THE SRS MODULE WOULD BE FREE OF CHARGE. AFTER COMPLETED, ADVISOR SHOWED ME THAT THE WARNING WAS NO LONGER ACTIVE AS THE PROBLEM WAS FIXED; AS SOON AS I LEFT THE LOT, THE SRS WARNING REAPPEARED SO I RETURNED. SERVICE ADVISOR INSTRUCTED ME TO THEN PAY FOR A DIAGNOSTIC AS PREVIOUSLY SUGGESTED BECAUSE IT WAS UNRELATED TO THE RECALL. SERVICE ADVISOR, ROGER, WOULD NOT INSPECT VEHICLE ANY FURTHER WITHOUT COLLECTING PAYMENT. ON THE DRIVE HOME, CAR WAS SMOKING; DISCOVERED OIL ALL OVER THE ENGINE ONCE I ARRIVED AT MY DESTINATION (OIL CHANGE PERFORMED AS WELL). NO RECOURSE AFTER CONTACTING SOUTH BAY MERCEDES-BENZ.; MANAGER NOT AVAILABLE. I NEED IMMEDIATE ASSISTANCE AS THIS IS A SAFETY ISSUE THAT IS NOT BEING ADDRESSED BY MB USA.","products":[{"type":"Vehicle","productYear":"2010","productMake":"MERCEDES BENZ","productModel":"GLK350","manufacturer":"Mercedes-Benz USA, LLC"}]}]}