{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11089316,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/27/2018","dateComplaintFiled":"04/22/2018","vin":"1C4PJMDS5EW","components":"POWER TRAIN","summary":"I WAS HAVING SOME ISSUES WITH MY 2014 JEEP CHEROKEE IN JANUARY 2018. THE SCREEN WAS SHOWING SERVICE TRANSMISSION, SHIFT CAR TO PARK, THEN TO DESIRED GEAR. DURING THIS TIME I WAS STUCK IN THE MIDDLE OF A CITY STREET UNABLE TO MOVE. THE SHIFTER WAS IN DRIVE, BUT THE VEHICLE CLEARLY WASN'T. AFTER SEVERAL MINUTES, IT FINALLY SHIFTED TO DRIVE, AND I WAS ABLE TO DRIVE THE FEW MILES HOME, BUT THE VEHICLE STAYED IN A LOW GEAR.THE DEALER CHECKED IT OUT AND TOLD ME I NEEDED TO PAY FOR A SOFTWARE UPDATE. HAVING A TRANSMISSION MALFUNCTION WHILE DRIVING DOWN THE ROAD IS A SERIOUS SAFETY ISSUE, BUT I WAS LED TO BELIEVE THIS WOULD FIX THE ISSUE.   ON APRIL 4TH, 2018 THE SAME SERVICE TRANSMISSION ISSUE OCCURRED AGAIN. I WAS STUCK IN THE LEFT TURN LANE AT AN INTERSECTION, AND THE VEHICLE WOULDN'T MOVE. I SHIFTED TO DRIVE, MANUAL, NEUTRAL, AND REVERSE, AND IT WOULDN'T MOVE. THE SAME ERROR MESSAGES WERE SHOWING ON THE SCREEN AS BEFORE. I SAT THERE FOR TWENTY MINUTES UNTIL IT FINALLY WENT INTO DRIVE. I IMMEDIATELY DROVE IT TO THE DEALER THAT LOOKED AT IT THE FIRST TIME. I WAS UPSET AS WE HAD JUST PAID FOR THE ISSUE TO BE FIXED. WE WERE TOLD, \"CHRYSLER SAYS WE MUST CHECK FOR SOFTWARE UPDATES FIRST.\" SINCE IT SHOWED UPDATES AVAILABLE, THEY ASSUMED THIS WAS THE PROBLEM AND SENT ME ON MY WAY. HAS CHRYSLER FOUND THAT THEIR SOFTWARE CAUSES TRANSMISSIONS TO BEHAVE IN THIS FASHION? IF SO, WHY IS THERE NOT A RECALL? GIVEN THAT A TRANSMISSION MALFUNCTION OF THIS SORT IS SUCH A MAJOR SAFETY ISSUE, WHY WOULD CHRYSLER NOT TAKE OUR CLAIM MORE SERIOUSLY AND ACTUALLY DIAGNOSE THE ISSUE?   I BELIEVE THE NHTSA SHOULD CONSIDER STEPPING IN BECAUSE IT WON'T BE TOO MUCH LONGER BEFORE THIS TRANSMISSION ISSUE LEADS TO A CONSUMER'S DEATH OR SERIOUS INJURY, IF IT HASN'T ALREADY HAPPENED.","products":[{"type":"Vehicle","productYear":"2014","productMake":"JEEP","productModel":"CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}