{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11090983,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/17/2018","dateComplaintFiled":"04/30/2018","vin":"1VWBP7A37CC","components":"AIR BAGS,UNKNOWN OR OTHER","summary":"TAKATA INFLATORS WERE CHANGED DUE TO RECALL IN JAN 2018.  IN APRIL 2018 I HEARD A STRANGE NOISE & THEN THE AIRBAG LIGHT CAME ON.  THEN I REALIZED THAT ONLY INFO SHOWING ON MY PANEL WAS THE PHONE HOOKUP, ALONG WITH THE AIRBAG LIGHT.  I CHECKED THE HORN & THAT DID NOT WORK EITHER.  AFTER CHECKING FUSES WE CALLED THE DEALERSHIP & MADE AN APPT TO HAVE IT CHECKED.  WE ARE TOLD IT IS THE CLOCKSPRING THAT NEEDS TO BE REPLACED.  COST IS OVER $500.  WE CALLED VOLKSWAGEN CUSTOMER SERVICE & THEY STAYED WE HAD THE CLOCK SPRING REPLACED IN 2016 UNDER A RECALL.  HOWEVER WE HAVE NO RECOLLECTION OF THIS BEING DONE.        THIS NOISE & THEN THE CLICKING & OTHER ISSUES CONNECTED TO THE CLOCK SPRING HAPPENED AS I WAS BACKING OUT OF A PARKING SPOT IN A SHOPPING AREA.      THIS CAN BE VERY DANGEROUS BEING THAT THE AIRBAG WOULD NOT DEPLOY IF & WHEN NEEDED.  ALSO I WAS ALMOST HIT BY A VEHICLE THAT DECIDED TO BACKUP WITHOUT LOOKING & I COULDN'T USE MY HORN TO WARN THE OTHER DRIVER.  THANK GOD HE REALIZED WHAT HE WAS DOING.   AS FOR THE DEALERSHIP SAYING THEY REPLACED THE CLOCK SPRING IN MAY OF 2016, MY QUESTION IS WHY WAS THAT REPLACED THEN & NOT THE AIRBAGS?   ALSO, BEING THERE WAS  RECALL ON THE AIRBAG & IT WAS BEING DONE, WHY DIDN'T THEY REDO THE CLOCK SPRING.     I LOVE THE PASSAT BUT I DON'T WANT TO GET IN AN ACCIDENT BECAUSE OF SHODDY WORKMANSHIP!   I NOTICED A LOT OF OTHER COMPLAINTS ABOUT THE CLOCK SPRING & WOULD LIKE TO KNOW WHY YOU ARE NOT TAKING CARE OF THIS ISSUE?  I FEEL THAT VOLKSWAGEN IS HAVING ITS CUSTOMERS PAY FOR THE AIRBAG RECALL LABOR BEING THAT THE CLOCK SPRING GOES BAD SHORTLY AFTER REPAIRS ARE DONE TO THE RECALLED AIRBAG.","products":[{"type":"Vehicle","productYear":"2012","productMake":"VOLKSWAGEN","productModel":"PASSAT","manufacturer":"Volkswagen Group of America, Inc."}]}]}