{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11112784,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2018","dateComplaintFiled":"07/20/2018","vin":"5FNRL38688B","components":"SUSPENSION","summary":"THE 2008 HONDA ODYSSEY EXL WAS PARKED IN THE DRIVEWAY. THE REAR HATCH SUDDENLY FELL ON MY BACK & SHOULDER WHEN LEANED IN TO GET BAGS FROM THE TRUNK. I HAD TO STRUGGLE TO LIFT THE HEAVY HATCH TO GET OUT. TOOK THE CAR TO HONDA DEALERSHIP. DEALERSHIP SAID THERE IS NO WARRANTY/RECALL AND WILL HAVE TO ORDER THE REPLACEMENT STRUTS. COST FOR PARTS WAS $171.40, PLUS LABOR. CALLED HONDA OF AMERICA RECALL 800-999-1009 AND INFORMED THEM OF THE ISSUE TO MAKE THEM AWARE OF THE SAFETY PROBLEM. HONDA OF AMERICA REGIONAL MANAGER BASED OUT OF CA, SETH CALLED BACK (7/20/18) WHO SAID THIS AN OLD VAN THAT IS LONG OUT OF WARRANTY AND IMPLIED NORMAL WEAR & TEAR ISSUE. WHEN WE SAID THERE APPEARS TO BE A RECALL ISSUED FOR THIS VERY SAME PROBLEM ON 2008 & 2009 HONDA ODYSSEY MODELS, WAS TOLD OUR VIN # IS NOT COVERED BY THE RECALL EVEN-THOUGH IT APPEARED TO US TO BE SAME PROBLEM. TOLD  THERE IS NOTHING HONDA CAN DO. BEING A LIFE LONG OWNER OF HONDA VEHICLES PAST AND PRESENT,  I DID NOT EXPECT SUCH APATHY AND DISAPPOINTED BY HONDA'S LACK OF CUSTOMER SERVICE AND CONCERN FOR CONSUMER SAFETY. PRIOR TO THIS INCIDENT, WE WERE NOT AWARE THAT THERE MAY BE AN ISSUE. AT MINIMUM, SAFETY NOTICE SHOULD HAVE BEEN SENT TO ALL 2008 HONDA ODYSSEY OWNERS TO MAKE THEM AWARE AS THIS IS NOT THE TYPE OF NORMAL WEAR &TEAR REQUIRING REPLACEMENT.","products":[{"type":"Vehicle","productYear":"2008","productMake":"HONDA","productModel":"ODYSSEY","manufacturer":"Honda (American Honda Motor Co.)"}]}]}