{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11112892,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/27/2018","dateComplaintFiled":"07/22/2018","vin":"3DAHP0HA1CR","components":"AIR BAGS","summary":"I RECEIVED A RECALL NOTICE REGARDING THE PASSENGER AIRBAG AND THAT I WAS ELIGIBLE FOR A RENTAL CAR UNTIL FORD HAS MY PART. UNFORTUNATELY FORD SAN LEANDRO RENTS FROM ENTERPRISE RENTAL CAR AND I CAN NOT RENT FROM THERE. WHEN I TOLD THE SERVICE MANAGER THE DEAL HE WAS VERY RUDE AND STATED HE WAS SORRY HE COULD NOT DO ANYTHING FOR ME AND HE HAD NO LOANER FORD CARS AT HIS LOCATION. I ASKED HIM WAS I JUST SUPPOSED TO DRIVE MY CAR THAT IS DANGEROUS HE TOLD ME YES BECAUSE IT WAS MY FAULT THAT I COULD NOT RENT FROM THAT RENTAL COMPANY. I STARTED THAT JOURNEY AT 9 AM AND BY 2 PM I CALLED ALL FORD STORES IN THE BAY AREA CALIFORNIA AND NO ONE HAD FORD LENDER CARS. AT HILLTOP FORD IN RICHMOND, CA AFTER FEELING SO DEFEATED I CALLED THEM AND THEY STATED I WILL BE ABLE TO RENT FROM HERTZ AS WELL. WELL I CALLED ALL HERTZ RENTAL CAR LOTS AND THEY DO NOT CARRY A LOT OF FORD CARS AND NO ONE HAD ANY CARS ON THEIR LOT. THIS ALL HAPPENED IN MAY 2018 IT IS NOW JULY 2018 AND I HAVE NO RENTAL, THE AIRBAG IS NOT FIXED AND I'M STILL DRIVING THE CAR THAT STATES IF A ACCIDENT OCCURS THE AIRBAG WILL EXPLODE. I HAVE NO OTHER MEANS OF TRANSPORTATION AND I HAVE TO WORK AND MY GRANDMOTHER HAS CANCER WHICH I HAVE TO TAKE HER TO ALL HER APPOINTMENTS WHICH SHE IS SITTING IN THE PASSENGER SEAT. I'M AFRAID EVERY TIME I'M IN THE CAR OR MY GRANDMOTHER IS BUT WHAT AM I TO DO? NO ONE IS HELPING AND THERE ARE NO AVAILABLE CARS FOR ME. I PAY $371 EVERY MONTH FOR A CAR THAT IS DANGEROUS TO DRIVE AND NO ONE TO HELP WITH THIS. I EVEN CALLED FORD COMPANY AND ONE OPERATOR STATED COULD I JUST DRIVE THE CAR SAFELY. IS THIS HOW FORD HANDLES CUSTOMER'S? IT'S NOT MY DOING THAT THE AIRBAG IS NOT EFFECTIVE AND ITS NOT YOUR FAULT ABOUT ME NOT RENTING THE CAR BUT AT LEAST FIX MY CAR OR I SHOULD BE ABLE TO TRADE IT IN","products":[{"type":"Vehicle","productYear":"2012","productMake":"FORD","productModel":"FUSION","manufacturer":"Ford Motor Company"}]}]}