{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11114920,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/29/2018","dateComplaintFiled":"07/31/2018","vin":"4M2CU971X8K","components":"STEERING","summary":"THERE WAS A RECALL ON THE POWER STEERING TORQUE SENSOR ON MY VEHICLE I PURCHASED FROM A USED CAR LOT. THE PREVIOUS OWNER HAD THE RECALL \"FIXED\" WHICH FORD SAID WAS A SOFTWARE UPDATE IN 2014. MY STEERING WHEEL STARTED SHAKING AND MAKING A TICKING NOISE SO I TOOK IT TO THE SHOP WHERE THEY DIAGNOSED THIS SAME PART AS THE PROBLEM ALSO STATING IT NEEDED TO BE REPLACED, NOT JUST \"SOFTWARE UPDATED\" WHICH IS NOT WHAT WAS DONE IN 2014. I CONTACTED FORD DIRECTLY TO SEE IF THEY WOULD FIX IT AND WAS TOLD IT WAS MY RESPONSIBILITY BECAUSE IT WAS ALREADY \"REPAIRED\" IN 2014. THIS IS A SAFETY CONCERN AS YOUR STEERING WHEEL CAN SEIZE UP WITH NO WARNING WHILE DRIVING. DO THEY NOT HAVE TO FIX A SAFETY RECALL? A SOFTWARE UPDATE IS NOT \"FIXING\" THE PROBLEM WHEN THE ACTUAL PART NEEDS TO BE REPLACED. PLEASE HELP!!","products":[{"type":"Vehicle","productYear":"2008","productMake":"MERCURY","productModel":"MARINER","manufacturer":"Ford Motor Company"}]}]}