{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11120751,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/20/2018","dateComplaintFiled":"08/17/2018","vin":"4T4BE46K59R","components":"VISIBILITY/WIPER","summary":"I PURCHASED A 2009 TOYOTA CAMRY ON JUNE 23, 2008. AFTER A FEW YEARS, THE DASHBOARD BECAME SOFT AND STICKY. JUST THIS LAST SUMMER, I NOTICED IT MELTING ON A HOT SUNNY DAY. I LOOKED INTO HAVING IT REPLACED. THERE WAS A WARRANTY ENHANCEMENT NOTIFICATION LETTER PREVIOUSLY SENT TO ME, WHICH STATED THIS TYPE OF KNOWN PROBLEM WOULD BE COVERED FOR UP TO 10 YEARS SINCE CAR WAS FIRST PLACED IN SERVICE.  UNFORTUNATELY, I DIDN'T DETERMINE THIS WAS ENOUGH OF A PROBLEM TO ME UNTIL JUNE 28, 2018.  I MISSED THE WARRANTY EXTENSION BY 5 DAYS. I CONTACTED NEWBOLD TOYOTA ON JUNE 29, 2018, AND THE SERVICE MANAGER SAID THAT AFTER THE 10 YEARS, THERE IS NOTHING THEY CAN DO, EXCEPT TO CHARGE ME FOR THE REPAIR. THE REPAIR WAS ESTIMATED AT APPROX. $1,500 FOR THE DASHBOARD REPLACEMENT.    AT FIRST, I THOUGHT \"OH WELL, I CAN LIVE WITH THIS.\" BUT NOW THE DASHBOARD HAS MELTED SO MUCH THAT IT NOW REFLECTS SUNLIGHT INTO THE WINDSHIELD SO BADLY THAT IT IS HAS BECOME A SAFETY HAZARD. IT IS VERY DIFFICULT TO SEE THROUGH THE WINDSHIELD WHEN DRIVING TOWARDS THE SUN ON A SUNNY DAY (EVEN WHILE WEARING SUNGLASSES). SO THE DEFECTIVE DASHBOARD IS NOW CAUSING VERY HAZARDOUS DRIVING CONDITION. SO I CONTACTED THE NATIONAL TOYOTA CUSTOMER SERVICE CENTER, AND THEY SAID ESSENTIALLY THE SAME THING AS NEWBOLD TOYOTA. THERE WAS NOTHING THEY CAN DO NOW. SINCE THIS DESIGN/MATERIAL FLAW HAS CAUSED SUCH A SERIOUS HAZARD WHEN DRIVING THE CAR, AND THIS IS NOW A SAFETY ISSUE, I BELIEVE TOYOTA SHOULD BE HELD RESPONSIBLE AND SHOULD PAY FOR THE REPAIR TO FIX THIS SAFETY ISSUE.  WHEN I PURCHASED THIS CAR, I HAD NO IDEA THE DASHBOARD HAD AN EXPIRATION DATE. IF ONLY I HAD NOTICED THE MELTING A FEW DAYS EARLIER THEY WOULD HAVE PAID FOR THE REPLACEMENT. WHY DOES THEIR RESPONSIBILITY TO FIX A DEFECT/SAFETY ISSUE END AFTER 10 YEARS.   I HAVE ATTACHED PHOTO TO SHOW REFLECTION ON WINDSHIELD BUT BLINDING GLARE IS MUCH WORSE IN PERSON.","products":[{"type":"Vehicle","productYear":"2009","productMake":"TOYOTA","productModel":"CAMRY","manufacturer":"Toyota Motor Corporation"}]}]}