{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11142949,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"11/01/2016","dateComplaintFiled":"10/26/2018","vin":"4M2CU39309K","components":"STEERING","summary":"TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE STEERING WHEEL HAD TO BE TURNED WITH FORCE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING TORQUE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE POWER STEERING CONTROL MODULE SOFTWARE WAS UPDATED RATHER THAN REPLACED. THE MANUFACTURER REFUSED TO ASSIST WITH THE REPAIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000.","products":[{"type":"Vehicle","productYear":"2009","productMake":"MERCURY","productModel":"MARINER","manufacturer":"Ford Motor Company"}]}]}