{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11149993,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/11/2018","dateComplaintFiled":"11/07/2018","vin":"1C4RJEBG2FC","components":"WHEELS","summary":"WE PURCHASED 2015 JEEP GRAND CHEROKEE IN 2016 APPROXIMATELY 2.5 YEARS LATER WE ATTEMPTED TO GET NEW TIRES PUT ON.  WE WENT TO TIRE STORE &  THEY STATED THAT THE LUG NUTS WERE DEFECTIVE..  THEY STATED THAT THE LUG NUTS WERE SWOLLEN AND IF THEY WERE TO FORCE THE LUG NUTS OFF IT WOULD RENDER THE VEHICLE INOPERABLE.  AS WE HAD A LENGTHY ROAD TRIP PLANNED, WE WERE FORCED TO GO TO THE JEEP DEALERSHIP.  BOTH THE INITIAL SERVICE WRITER, ANDREW, AND LATER THE SERVICE MANAGER, JOHN WILSON, AGREED THE LUG NUTS WERE DEFECTIVE. BUT THEY STATED IT WAS 'FCA''S FAULT AND GAVE ME A PHONE NUMBER OF 1-877-224-5356  I CALLED FCA SAID THEY WOULD DO NOTHING ABOUT THIS SINCE THERE IS NO RECALL.  I FEEL THAT WE COULD HAVE BEEN KILLED IF WE WOULD HAVE GOTTEN A FLAT TIRE IN THE WRONG NEIGHBORHOOD AS WE WOULD NOT HAVE BEEN ABLE TO PUT THE SPARE TIRE ON AND THE VEHICLE WOULD HAVE BEEN INOPERABLE.  WE WERE CHARGED US $311.19 AND REFUSES TO GIVE US ANY RELIEF.  THE SERVICE MANAGER OFFERED AN OIL CHANGE BUT THEY ARE 45 MINUTES AWAY FROM OUR HOME AND IT IS NOT PRACTICAL FOR US TO DO THIS.  I AM HAPPY THAT WE DECIDED TO GET TIRES BEFORE WE LEFT SINCE THE STORY MAY HAVE BEEN VERY DIFFERENT HAD WE HAD ANY ISSUES ON THIS TRIP AS OUR SAFETY MAY HAVE BEEN JEOPARDIZED.  I WOULD APPRECIATE ANY HELP YOU CAN PROVIDE US AS WE ARE AFRAID THAT THEY LIKELY PUT DEFECTIVE REPLACEMENT LUG NUTS BACK ON.  THE LUG NUTS SWELL UP AND SPLIT APART WHEN THEY ARE BEING TAKEN OFF OF THE TIRES RENDERING VEHICLES INOPERABLE. MY HUSBAND STATED HE SAW ON LINE THAT FORD HAD A RECALL DUE TO DEFECTIVE LUG NUTS ON THEIR SUV'S AND I FEEL THAT JEEP SHOULD BE REQUIRED TO DO THE SAME.  I FEEL THAT WE SHOULD BE GIVEN A FULL REFUND OF THE $311.19 WE WERE CHARGED AND THEY SHOULD ALSO BE REQUIRED TO PUT PROPER LUG NUTS ON ALL OF THEIR VEHICLES AFFECTED BY THIS DEFECTIVE PRODUCT. PLEASE HELP US AND HELP OTHERS.  MUCH APPRECIATION & THANKS.","products":[{"type":"Vehicle","productYear":"2015","productMake":"JEEP","productModel":"GRAND CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}