{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11186239,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2019","dateComplaintFiled":"03/12/2019","vin":"4M2CU97108K","components":"STEERING","summary":"I CALLED FORD AFTER THE \"POWER STEERING ASSIST FAULT\" LIGHT CAME ON AND THE VEHICLE COULD NOT TURN. IT WAS PARALLEL PARKED ALONG SIDE A STREET, AND I WAS ONLY ABLE TO PUT THE CAR IN DRIVE AND MOVE FORWARD AND BACKWARD. THE WHEEL WAS MAKING LOUD, GRUNTING NOISES AND SHAKING PROFUSELY. I LOOKED UP AND FOUND THAT THERE HAD BEEN A RECALL FOR MERCURY MARINER 2008 MODELS FOR THE SAME ISSUE. I CALLED AND SPOKE WITH OLIVER HOGG, A SERVICE CONSULTANT AT LINDSAY FORD OF WHEATON AND DISCUSSED THAT THERE WAS A RECALL AND THAT IT SEEMED TO BE EXACTLY WHAT WAS HAPPENING WITH MY VEHICLE. HE TOLD ME IT WOULD BE COVERED BY FORD IF THAT WAS THE ISSUE, IF NOT, I WOULD HAVE TO COVER THE COST AND DIAGNOSTIC. THE DIAGNOSTIC REPORT STATED, \"C/S STEERING IS MAKING NOISE AND DISPLAY READS STEERING ASSIST FAULT--TOWED IN. CAN FOR CODES (B2278 STEERING SHAFT TORQUE SENSOR FAULT (FOUND STEERING HARD AND COLUMN MOTOR CHATTER). REPLACE STEERING COLUMN ASSEMBLY (PART #CL8Z3C529D) (FOUND STEERING HARD AND COLUMN MOTOR CHATTER).  LINDSAY FORD OF WHEATON QUOTED ME $2,385.18 FOR THE LISTED ISSUES. HE SAID MY VIN NUMBER WASN'T COVERED UNDER THE RECALL, AND THERE WAS NOT AN EXTENDED WARRANTY ON THE PARTS, SO I WAS OUT OF LUCK. I FIND THIS COMPLETELY UNACCEPTABLE, AFTER LEARNING OF ALL OF THE OTHER MERCURY MARINERS OF 2008 TO HAVE THE SAME ISSUE, AND EVEN WITH THE RECALL. THIS IS UNSAFE, AND A PRODUCT OF FORD MANUFACTURING, AND SHOULD BE RESOLVED WITHIN FORD MOTOR COMPANY.","products":[{"type":"Vehicle","productYear":"2008","productMake":"MERCURY","productModel":"MARINER","manufacturer":"Ford Motor Company"}]}]}