{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11194678,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/10/2018","dateComplaintFiled":"04/08/2019","vin":"1FTLR4FE1AP","components":"AIR BAGS","summary":"TAKATA AIRBAG, I RECEIVED MY RECALL NOTICE FROM FORD, I CALLED THEIR PHONE NUMBER ON DEC. 10, 2018 FOR ASSISTANCE, AS WE DO NOT HAVE A LOCAL DEALERSHIP ON OUR ISLAND IN ALASKA. I WAS FORWARDED TO KENDALL FORD IN ANCHORAGE.  ON JAN.2,2019 FORWARDED ME TO KENDALL FORD IN WASSILLA AK.   ON JAN.4,2019 I WAS ADVISED TO PROVIDE MY MECHANIC HERE IN KETCHIKAN THE RECALL INFO, I DID, AND HAVE HIM ORDER THE PARTS, I WOULD HAVE TO PAY FOR INSTALLATION, THEN FORWARD THE INVOICE TO KENDALL FORD IN WASSILLA FOR REIMBURSEMENT. FEB.26,2019 CALLED MY MECHANIC, HE STATED HE HAD GOT ANY RESPONSE.   FEB.28, RECEVED CALL FROM MECHANICS OFFICE, SHE HAD TALKED TO KENDALL FORD IN WASSILLA, INFORMED NO PROCEDURE IN PLACE YET FOR REMOTE LOCATIONS, BUT EXPECTED SOMETHING IN PLACE WITHIN A MONTH OR SO. SHE ASKED ME TO CALL HER ON APR.1,2019 UNLESS SHE CALLED BEFORE THAT.  1APR. CALLED MECHANICS OFFICE, I WAS INFORMED SHE HAD TALKED TO KENDALL FORD IN ANCHORAGE ON MAR.29,2019. SHE STATED THAT ONE AIR BAG WOULD BE SHIPPED FOR THEM TO INSTALL AS A TRIAL, AND THAT SHE HOPED TO HAVE MORE INFO IN 2-3 WEEKS.  APR.5,2019 I CALLED KENDALL FORD IN WASSILLA WAS TOLD IT SHOULD NOT BE THIS HARD AND THAT THE HANDLING OF THE RECALL IN REMOTE SITES HAD BEEN TRANSFERRED BACK TO KENDALL FORD IN ANCHORAGE, AK.  SO I AM NO CLOSER TO GETTING MY TRUCK FIXED THAN I WAS IN DEC> 2018. FORD IS FAILING AT THIS.","products":[{"type":"Vehicle","productYear":"2010","productMake":"FORD","productModel":"RANGER","manufacturer":"Ford Motor Company"}]}]}