{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11207840,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/15/2019","dateComplaintFiled":"05/15/2019","vin":"DNDJT2A58D7","components":"UNKNOWN OR OTHER","summary":"I RECEIVED A SAFETY RECALL, DATED APRIL 12, 2019. PER RECALL, 19V120, TO UPGRADE THE CATALYTIC CONVERTER AT NO COST TO ME. I CALLED CUSTOMER ASSISTANCE CENTER AT 800.333.4542 AND SPOKE WITH NICOLE WHO ASSURED ME THERE WOULD BE NO COST TO ME. ON MAY 13TH, I VISITED A KIA DEALERSHIP ON 4220 FREDERICKSBURG RD., SAN ANTONIO, TX., AND MADE APPOINTMENT FOR MAY 16TH AND WAS TOLD THAT A DIAGNOSTIC WAS NECESSARY AND COULD GENERATE A CHARGE. LATER THAT DAY I CALLED TO CANCEL THE APPOINTMENT IN CASE OF A CHARGE AND SPOKE TO DANIEL, A CASHIER. TO CONFIRM CANCELLATION, I CALLED AGAIN ON MAY 15TH AND SPOKE WITH EDWARD IN SERVICES AND WAS TOLD THE APPOINTMENT HAD NOT BEEN CANCELLED. I ASKED HIM TO CANCEL AND HE ADVISED ME TO RESCHEDULE SOON DUE TO THE RECALL. I TOLD EDWARD MY CONCERNS ABOUT PAYING FOR A DIAGNOSTIC, AND HE SAID THAT IF DIAGNOSTIC WAS RELATED TO THE RECALL, THERE WOULD BE NO CHARGE, BUT THERE COULD BE A CHARGE IF THE DIAGNOSTIC FOUND OTHER ISSUES NOT RELATED TO THE RECALL. HE SAID HE WOULD CANCEL APPOINTMENT AND I TOLD HIM I WOULD CALL LATER TO RESCHEDULE. HOWEVER, I WILL NOT HAVE THE MONEY ANY TIME SOON TO PAY IN CASE THERE IS A CHARGE FOR THE DIAGNOSTIC. THE MILEAGE IN MY VEHICLE IS 53,000, SO I DO NOT KNOW HOW LONG I SHOULD CONTINUE DRIVING MY VEHICLE WITHOUT RESOLVING THIS RECALL ISSUE.","products":[{"type":"Vehicle","productYear":"2013","productMake":"KIA","productModel":"SOUL","manufacturer":"Kia America, Inc."}]}]}