{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11207891,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/02/2019","dateComplaintFiled":"05/15/2019","vin":"2FMDK4JC7DB","components":"SERVICE BRAKES","summary":"2013 FORD EDGE BRAKE BOOSTER ISSUE. MILEAGE 119,000. STARTING HEARING A HISSING SOUND COMING FROM THE BRAKE PEDAL AND THE BRAKES BECAME VERY RESISTANT. AFTER HAVING IT LOOKED AT, IT WAS DETERMINED THAT THE BRAKE BOOSTER WAS BAD AND THAT THIS WAS A KNOWN PROBLEM WITH THIS YEAR VEHICLE. AFTER CHECKING FURTHER I DISCOVERED THERE WAS A RECALL FOR MY MAKE/MODEL/YEAR VEHICLE BUT THAT ONLY CARS MADE AT CERTAIN ASSEMBLY PLANTS WERE INCLUDED IN THIS RECALL AND MY CAR WASN'T ONE OF THEM. I CALLED FORD CUSTOMER CARE WHO CREATED A CASE # FOR ME AND SET ME UP WITH THE SERVICE MANAGER AT MY DEALERSHIP TO FURTHER INVESTIGATE THIS ISSUE. THE DEALERSHIP DETERMINED THE ISSUE WITH MY CAR WAS IDENTICAL AS THOSE THAT WERE PREVIOUSLY RECALLED AND SUBMITTED THIS CLAIM BACK TO FORD CUSTOMER CARE AS BEING A VALID ISSUE TO BE REPAIRED. FORD CUSTOMER CARE SENT A RESPONSE BACK TO THE DEALERSHIP STATING THAT SINCE MY VEHICLE WASN'T INCLUDED IN THE RECALL THEY WOULD NOT BE ABLE TO OFFER ANY HELP THROUGH FORD LOYALTY OR FORD ASSISTANCE ON MY REPAIRS. THE DEALERSHIP HAD TOLD ME THAT FORD HAD IN THE PAST AGREED TO PAY SOME THAT WEREN'T ON THE RECALL LIST BUT DENIED OTHERS AND THEY WEREN'T SURE WHY. THAT IS REALLY UPSETTING....WHO DETERMINES WHO THEY SAY YES TO AND WHO THEY TURN AWAY? WHY EVEN ASSIGN A CASE # AND SET YOU UP WITH A DEALERSHIP FOR REPAIR IF THEY ARE KNOWINGLY GOING TO DENY YOU? MY FAMILY IS A HUGE FORD FAMILY. THAT IS THE ONLY TYPE OF VEHICLE WE EVER PURCHASE. WE'VE SHOWN DECADES OF CUSTOMER LOYALTY TO THEIR BRAND AND MY HUSBAND HAS BEEN LOOKING TO PURCHASE ANOTHER VEHICLE AS WE SPEAK...BUT THIS ISSUE AND BEING DENIED ASSISTANCE FOR AN ISSUE THAT IS WELL DOCUMENTED ALL OVER THE COUNTRY IS GIVING US NO CHOICE BUT TO LOOK OUTSIDE OF FORD AT OTHER MANUFACTURERS FOR THE FIRST TIME EVER. THIS HAS DISAPPOINTED OUR ENTIRE FAMILY AND COST FORD A LOT MORE THAN THE COST OF THIS REPAIR!!!","products":[{"type":"Vehicle","productYear":"2013","productMake":"FORD","productModel":"EDGE","manufacturer":"Ford Motor Company"}]}]}