{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11209067,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/20/2019","dateComplaintFiled":"05/21/2019","vin":"1ZVBP8EM4C5","components":"AIR BAGS","summary":"TAKATA RECALL  I TOOK MY FORD MUSTANG TO CAPITAL FORD, 4222 OLEANDER DR, WILMINGTON, NC, 28403 ABOUT 2 MONTHS AGO FOR SERVICE. THE SERVICE ADVISOR SAID THEY DID NOT HAVE AIR BAGS FOR PASSENGER SIDE RECALL AND WOULD ORDER ONE AND CALL TO SCHEDULE AN APPOINTMENT WHEN IT CAME IT. I CALLED THE FORD DEALER AGAIN YESTERDAY ABOUT THE AIRBAG AND SPOKE WITH ANOTHER PERSON, A FEMALE IN THEIR SERVICE DEPARTMENT. I ASKED ABOUT SCHEDULING THE AIR BAG REPLACEMENT AND SHE LOOKED UP MY RECORD OF SERVIE AT THEIR DEALERSHIP. ASTONISHINGLY, THE AIRBAG HAD NEVER BEEN ORDERED. THE ORIGINAL SERVICE ADVISOR CLEARLY COULD CARE A LESS IF THE BAG BLEW UP SPEWING SHRAPNEL IN MY PASSENGERS FACES, HOW GROSSLY NEGLIGENT. THE WOMAN SAID THEY WERE OUT OT AIRBAGS AND WOULD HAVE TO ORDER ONE AND SOMEONE FROM THE DEPARTMENT WOULD CALL ME BACK ABOUT IT AND ANOTHER UNRELATED ISSUE. INCREDIBLY, NO ONE HAS CALLED ME BACK. IT IS CLEAR THIS DEALERSHIP IS ONLY INTERESTED IN HIGH DOLLAR REPAIRS TAKING UP APPOINTMENT TIMES AND COULD CARE A LESS ABOUT THE EXPLODING AIR BAG DEFECTIVE PRODUCT THEY SOLD BECAUSE THEY CAN'T CHARGE FOR IT. I THINK THIS NEGLIGENCE AND CONTINUOUS KICKING THE CAN DOWN THE ROAD IS POLICY. THE DEALER HAS A MONOPOLY AND IS THE ONLY FORD DEALERSHIP IN THE CITY SO THEY CAN USE THAT ADVANTAGE TO BULLY CUSTOMERS AND REFUSE TO REPAIR DEADLY DEFECTS. I THINK AN INVESTIGATION INTO THIS IS WARRANTED TO SEE JUST HOW MANY OTHER PEOPLE ARE BEING GIVEN THE \"OH WE'LL HAVE TO ORDER IT AND CALL YOU BACK TO SCHEDULE IT\" LIE. THIS IS CLEARLY IMMORAL AND REFLECTIVE OF THE OWNER'S GREED AND INDECENCY.  SINCE THE ORIGINAL SERVICE ADVISOR FAILED TO ORDER MY REPLACEMENT AIRBAG MORE TYPES OF CARS HAVE BEEN ADDED TO THE RECALL. IT IS PLAINLY EVIDENT THAT THE OMISSION BY THIS COMPANY IS AN UNFAIR AND DECEPTIVE TRADE PRACTICE SERIOUSLY DETRIMENTAL TO THE CONSUMER ACTING REASONABLY UNDER THE CIRCUMSTANCES.","products":[{"type":"Vehicle","productYear":"2012","productMake":"FORD","productModel":"MUSTANG","manufacturer":"Ford Motor Company"}]}]}