{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11217880,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/24/2019","dateComplaintFiled":"06/04/2019","vin":"4T4BF1FK6ER","components":"POWER TRAIN","summary":"THE VEHICLE WAS ON THE STREETS AND HIGHWAYS  AT SPEEDS OF 30 TO 50 MPH.  THE 2014 CAMRY HAS AN ABRUPT DEACCELERATION AND SHUDDER CAUSING OTHER VEHICLES FOLLOWING BEHIND ME TO APPLY SUDDEN BRAKES THAT CAN CAUSE ACCIDENTS AND INJURIES TO DRIVERS. PRIOR TO PURCHASING, I CONTACTED RICHARDSON TX DEALERSHIP AND PROVIDED VIN AND MILEAGE 164K TO SERVICE ADVISER.  SERVICE ADVISER SAID NO PROBLEM, TOYOTA WILL COVER THE TORQUE CONVERTER REPLACEMENT UNDER WARRANTY ENHANCEMENT.  I PURCHASED THE VEHICLE SINCE I WAS ADVISED IT WAS COVERED.  I BROUGHT THE CAR TO THE DEALERSHIP FOR THE REPAIR AND THE DEALERSHIP SAID THEY WOULD NOT REPAIR THE VEHICLE DUE TO THE MILEAGE BEING OVER 150,000 MILES.  I CONTACTED CORPORATE OFFICE VIA PHONE.   CANDY, THE TOYOTA REPRESENTATIVE VIEWS MY PROFILE ON TOYOTA.COM AND CONFIRMS VIN AND MILEAGE AND STATES IT IS COVERED AND CALLS DEALERSHIP.  DEALERSHIP TELLS CANDY IT WILL NOT COVER THE REPAIR COST AND CORPORATE WILL NEED TO ABSORB THE COST.  CANDY ESCALATES PROBLEM TO CUSTOMER RELATIONS MANAGER, JONATHON.  I CONTACTED THE TOYOTA CORPORATE SUPERVISOR, MONIQUE VIA PHONE.  MONIQUE ASKS FOR COST OF REPAIRS FROM DEALERSHIP 'BEFORE APPROVING ANYTHING.'  JONATHON, THE CUSTOMER RELATIONS MANAGER PROVIDES THE COST TO CORPORATE.  THEN TOYOTA CORPORATE SUPERVISOR, MONIQUE DENIES COST TO REPAIR THE VEHICLE.  SEVERAL DAYS AND PHONE CALLS AND MISLEADING INFORMATION FROM DEALERSHIP AND CORPORATE AND NOW I AM STUCK WITH A 2014 CAMRY XLE REQUIRING TRANSMISSION REPLACEMENT AFTER CORPORATE AND DEALERSHIP PERSONNELS PROVIDED WRONG INFORMATION.  THE PREVIOUS OWNER WAS NOT AWARE OF THE WARRANTY ENHANCEMENT REPAIR AND DID NOT SUBMIT THE VEHICLE FOR REPAIRS PRIOR TO MY OWNERSHIP. THIS TORQUE CONVERTER MALFUNCTION IS WELL DOCUMENTED.  IT IS A SAFETY CONCERN AND SHOULD BE A RECALL INSTEAD OF JUST A WARRANTY ENHANCEMENT.","products":[{"type":"Vehicle","productYear":"2014","productMake":"TOYOTA","productModel":"CAMRY","manufacturer":"Toyota Motor Corporation"}]}]}