{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11220722,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/06/2019","dateComplaintFiled":"06/17/2019","vin":"1C4RJFCTXEC","components":"ELECTRICAL SYSTEM","summary":"A MESSAGE DISPLAYED IN OUR SCREEN THAT THE 911 CAR PHONE NEEDED SERVICING AND TO CONTACT THE JEEP DEALER.  AT THAT POINT THE GPS MALFUNCTIONED, THE FRONT AND BACK DEFROSTERS STARTED TO FUNCTION AT FULL SPEED AT 78 DEGREES AND ABSOLUTELY NONE OF THE RADIO FUNCTIONS WERE USEABLE.  UCONNECT SENT JEEP DEALER AN UPDATE FOR THE RADIO AND THE UPDATE FAILED.  WE WERE TOLD OUR JEEP NEEDED TIME THE RADIO TO BE REPLACED.  BUT WE COULD ONLY GET A REFURBISHED RADIO AND THERE WEREN'T ANY AVAILABLE.  IT HAS BEEN 4 WEEKS AND UCONNECT INFORMED US THAT THERE HAS BEEN AN ADDITIONAL DELAY ON THE REFURBISHED RADIO.  WE REQUESTED A NEW RADIO BE INSTALLED AND A RENTAL CAR PROVIDED TO US UNTIL THE RADIO IS FULLY FUNCTIONING.  WE ARE INFORMED BY BOTH JEEP DEALER AND UCONNECT THERE IS NOTHING THAT CAN BE DONE FOR US UNTIL THE REFURBISHED RADIO BECOMES AVAILABLE.  THIS IS TOTALLY UNACCEPTABLE.  A NEW RADIO VENDOR SHOULD BE USED.  UCONNECT IS INADEQUATE TO SERVICE THEIR PRODUCT IN A TIMELY FASHION, CANNOT PROVIDE A NEW RADIO REPLACEMENT IN STOCK, AND ONLY CAN OFFER REFURBISHED RADIO REPLACEMENT AND CANNOT GIVE A DATE WHEN ONE WILL BE AVAILABLE.  WE LIVE IN ILLINOIS BUT ARE VACATIONING IN CALIFORNIA  AND OUR CAR IS STUCK ON 78 DEGREE DEFROSTERS.RUNNING FULL SPEED.  NO GPS OR ANY OTHER FEATURES ASSOCIATED WITH THE RADIO.","products":[{"type":"Vehicle","productYear":"2014","productMake":"JEEP","productModel":"GRAND CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}