{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11241375,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/18/2019","dateComplaintFiled":"08/02/2019","vin":"1GKS1HKC2FR","components":"EXTERIOR LIGHTING","summary":"TAIL LIGHT ON 2015 GMC YUKON XL BROKE ON 7/18/19. AUTHORIZED GM DEALERSHIP QUOTED $902.57 PARTS AND LABOR TO REPLACE.  I COMPLAINED THE PRICE IS TOO HIGH AND THERE IS A DESIGN FLAW WITH THE TAIL LIGHT IF IT COSTS THAT MUCH TO REPLACE.  LED LIGHTS ARE SUPPOSED TO LAST LONGER.  THERE SHOULD BE A RECALL FOR THE TAIL LIGHT. FILED A FORMAL WRITTEN COMPLAINT WITH GMC CUSTOMER SERVICE ON 7/22/19.  PURCHASED 2 NEW TAIL LIGHTS ONLINE FROM CARID.COM FOR $495.00 AND INSTALLED THE NEW TAIL LIGHTS MYSELF.  GMC FINALLY REPLIED ON 7/31/19 MY CLAIM IS DENIED BECAUSE I INSTALLED THE REPLACEMENT TAIL LIGHTS MYSELF AND DID NOT HAVE THE DEALERSHIP INSTALL.  GMC ADVISED IF THE DEALERSHIP INSTALLED THEN THEY WOULD HAVE REFUNDED ME $495.00.  WHAT DIFFERENCE DOES IT MAKE WHO INSTALLED THE NEW REPLACEMENT LIGHT?  DRIVING AROUND WITH A BROKEN TAIL LIGHT IS A SAFETY ISSUE AND ALSO AGAINST THE LAW AND I HAD TO MAKE A QUICK DECISION WHILE IT TOOK GMC 9 DAYS TO REPLY AND IT WAS BY PHONE - STILL DO NOT HAVE WRITTEN CONFIRMATION.  GMC CUSTOMER SERVICE HAVE A STRANGE PROCEDURE WHEREBY YOU HAVE TO HAVE AN APPOINTMENT TO SPEAK TO A CUSTOMER SERVICE REP.  WHAT IF YOU HAVE SCHEDULED A BUSINESS TRIP OR HAVE TO ATTEND A MEETING?  I HAVE SENT A WRITTEN APPEAL TO GMC PROTESTING THEIR DENIAL DECISION AND AT THE TIME OF WRITING HAVE NOT RECEIVED A REPLY.  BOTTOM LINE IS THAT DUE TO SAFETY ISSUE AND IT'S CAUSE FOR A TRAFFIC CITATION THERE SHOULD BE A RECALL.","products":[{"type":"Vehicle","productYear":"2015","productMake":"GMC","productModel":"YUKON XL","manufacturer":"General Motors, LLC"}]}]}