{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11283178,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/09/2019","dateComplaintFiled":"12/01/2019","vin":"1C4RDHDG6FC","components":"SEATS","summary":"THE ACTIVE HEAD RESTRAINTS (AHR) ON THE DRIVER SIDE DEPLOYED DURING DRIVING ON THE HIGHWAY WITHIN LEGAL SPEED LIMITS WITHOUT ANY REASON, I.E. NOT ACCIDENT OR IMPACT FROM ANY SIDE TO THE VEHICLE. LUCKILY THE DRIVER WAS NOT HURT DUE TO DISTANCE TO THE HEAD REST AT THAT VERY MOMENT. THE SNAPPING LUCKILY ALSO DID NOT CAUSE TOO MUCH DISTRACTION. THE HEAD REST IS NOW DESTROYED, I.E. SPLIT IN HALF AND DANGLING DUE TO THE PLASTIC FIXTURES HOLDING THE TWO HALVES TOGETHER ON THE TOP BEING BROKEN. THE INCIDENT HAPPENED ALREADY IN SEPTEMBER 2019. UNTIL NOW I WAS NOT AWARE OF THE ISSUE. ONLY AFTER TRYING TO BUY A REPLACEMENT PART, I BECAME AWARE OF THIS BEING A MORE FREQUENT ISSUE WITH DODGE (FCA) OWNERS. WHEN RE-EXAMINING THE HEAD REST I REALIZED THAT THE SPRINGS MUST HAVE HAD DEPLOYED TO CAUSE THAT KIND OF VISIBLE DESTRUCTION.  AT THE LAST SERVICE THE DEALERSHIP FIRST DID NOT REALLY NOTICE THIS ISSUE DESPITE PERFORMING A FULL CHECK. WHEN TELLING THEM TO FIX IT, THEY REFUSED TO REPLACE IT FREE OF CHARGE. THEY CLAIMED THAT FCA IS NOT RECOGNIZING THIS TO BE A SAFETY/FIELD ISSUE. SO NOW I REALIZE THAT THERE IS A SAFETY ISSUE WITH THE HEAD REST AND WE WERE JUST LUCKY NOT TO BE HURT BY THE ACTIVE HEAD REST DEPLOYING. BUT NOW WE ARE ALSO LEFT WITH 500 US$ REPAIRS.*DT*JB","products":[{"type":"Vehicle","productYear":"2015","productMake":"DODGE","productModel":"DURANGO","manufacturer":"Chrysler (FCA US, LLC)"}]}]}