{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11288937,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/13/2019","dateComplaintFiled":"12/13/2019","vin":"2MEHM75W04X","components":"EXTERIOR LIGHTING","summary":"AFTER RECEIVING RECALL REMINDER FROM FORD ABOUT SAFETY RECALL FOR HEADLIGHTS INOPERATIVE I MADE APPOINTMENT WITH DEALER PROVIDING VIN# TO DEALER TO GET LCM ORDERED  TO REPLACE IT AND IT WAS MORE THAN $500, AND VIN SPECIFIC.  ARRIVED AT APPOINTMENT AND SERVICE MANAGER NOTED FORD WOULD NOT REIMBURSE THEM TO REPLACE LCM, COULD DO A REWIRE CAR PER THEIR COMPUTER INSTRUCTIONS AND SOMETHING ABOUT DIAGNOSTIC FEES, AND I NEEDED TO CONTACT FORD CUSTOMER SUPPORT TO GET A NUMBER AUTHORIZING THE DEALER TO REPLACE THE LCM AS NOTED AS REMEDY IN NHTSA 15V861000.  CALLED CUSTOMER SUPPORT AND HEARD AUTOMATED MESSAGE THRU AUTOMATED CALL SYSTEM RELATED TO THEIR #15S39  THAT THEY WOULD NOTIFY WHEN PARTS ARE AVAILABLE, THIS DIDN'T SEEM CONTACTED CUSTOMER SUPPORT ONLINE NOTING ISSUE AND THEY DID NOT PROVIDE # NEEDED FOR THAT DEALER AND SUGGESTED GOING TO ANOTHER DEALER.","products":[{"type":"Vehicle","productYear":"2004","productMake":"MERCURY","productModel":"GRAND MARQUIS","manufacturer":"Ford Motor Company"}]}]}