{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11289117,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/10/2018","dateComplaintFiled":"12/15/2019","vin":"3VWG57BU5KM","components":"POWER TRAIN","summary":"I OWN A 2019 VOLKSWAGEN JETTA.  SINCE PURCHASE ON 9/10/18, THE CAR HAS HAD A VIBRATION.  AT FIRST I THOUGHT IT WAS PERHAPS A SHIELD ON THE MUFFLER BUT AFTER 3 DOCUMENTED TRIPS TO THE VW SERVICE DEPARTMENT ON 10/17/18, 5/29/19, AND 9/18/19 COMPLAINING ABOUT THE VIBRATION, I AM TOLD IT IS FROM THE TORQUE CONVERTER.  I HAVE A CASE # [XXX] WHERE I RAISED THE ISSUE WITH CUSTOMER CARE.  VOLKSWAGENS' RESPONSE IS THAT IT IS A NORMAL NOISE.  THAT IS AN UNSATISFACTORY RESPONSE.  IT GOES ALONG WITH THE VOLKSWAGEN CULTURE OF DENIAL AS IN THE RECENT DIESEL ISSUE.  THERE IS A PROBLEM; IT IS NOT NORMAL AS VW PROFESSES AND I WANT IT FIXED.  THIS VIBRATION OCCURS AT 27 MPH VERY BRIEFLY AND CONTINUES AT A REDUCED NOISE LEVEL ANY TIME THE ENGINE IS UNDER LOAD ABOVE 27 MPH.    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2019","productMake":"VOLKSWAGEN","productModel":"JETTA","manufacturer":"Volkswagen Group of America, Inc."}]}]}