{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11297064,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/21/2019","dateComplaintFiled":"01/04/2020","vin":"WMWXM5C5XFT","components":"POWER TRAIN,ENGINE","summary":"12/19/19 I BROUGHT MY VEHICLE TO HAVE 2 FRONT TIRES REPLACED HAD THEM MOUNT AND BALANCED AND A FRONT ALIGNMENT DONE. THE DEALER ALSO COMPLETED MULTI POINT VEHICLE CHECK. I GET HOME. THE CAR SITS STILL SATURDAY. I START IT SATURDAY AT 1:30PM AND GET READY TO PULL OUT OF DRIVE WAY. WARNING LIGHT COMES ON DASH STATING BATTERY IS NOT CHARGING. STOP CAREFULLY.  CONSULT NEAREST SERVICE CENTER. I CONTACTED SERVICE ADVISOR. HE STATED TO DRIVE IT BACK AND THEY WILL GIVE A LOANER. I SAID NO! THE VEHICLE ISN'T DRIVE ABLE AND I DON'T FEEL SAFE. HE STATED THEY CLOSE IN 30 MINUTES. I WANTED TO SPEAK TO UPPER MANAGEMENT.  NO ONE WAS AVAILABLE HE STATED. I SAID I WOULD CALL BACK MONDAY DECEMBER23 2019.  I SPOKE TO RECEPTIONIST WHO MAKES APPOINTMENTS. SHE HAD AVAILABLE SPOT ON  THURSDAY DECEMBER26,2019.  I TOLD HER I WILL HAVE IT TOWED THAT THURSDAY. I GET THERE TOLD THEM ABOUT THE MESSAGE THAT CAME ON DASH.  I WAS GOING TO HAVE TO REPLACE BATTERY AND NEEDED A BRAKE FLUSH AND OH BY THE WAY LOOKS LIKE YOUR PULLEY WENT OUT. THE VEHICLE ONLY HAD 37,502 MILES. I HAVE NEVER HEARD OF A PULLEY BEING REPLACE AT THIS MILEAGE. I CONTACTED CUSTOMER RELATIONS FOR BMW MINI THAT FRIDAY. THEY SAID THEY WILL CONTACT IN 1 BUSINESS DAY. THEY DID SAY THERE IS AN OPEN CASE. THEY WILL CONTACT JAN 7. I WAS IN A LOANER FOR 6 DAYS. I SPOKE TO SERVICE MANAGER TUES 31,2019 WHICH WAS NEW YEAR'S EVE. SHE STATED THE DEALERSHIP WILL GIVE 20% DISCOUNT AND BMW MINI WILL STILL CONTACT ME IF THEY ARE GOING TO  ASSIST. I MENTIONED TO THEM ABOUT THE DEFECTED PULLEYS ON 2002 THRU 2006 MODELS.  THEY WILL LOOK INTO IT.","products":[{"type":"Vehicle","productYear":"2015","productMake":"MINI","productModel":"COOPER","manufacturer":"BMW of North America, LLC"}]}]}