{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11318847,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/10/2020","dateComplaintFiled":"03/20/2020","vin":"KMHGH4JHXCU","components":"SUSPENSION","summary":"FROM THE DESK OF LMI'S EXECUTIVE DIRECTOR:  [XXX]    I PURCHASED 2012 EQUUS ON MARCH 7, 2012 WITH 108,216 MILES.  THE CARS SUSPENSION STARTED GOING BAD AS OF LAST WEEK.  I BROUGHT THE CAR BACK ON MARCH 20, 2020 TO HAVE A MIRROR REPLACED AND TO DISCUSS THE SUSPENSION PROBLEM.  IT?S BEEN OVER A WEEK AND TODAY THEM AFTER A 45 MINUTE DRIVE I WAS TOLD THEY HAD THE WRONG MIRROR...EVEN THOUGH I SPOKE WITH THE SERVICE PERSON ([XXX]) AND HE ASSURED ME EVERYTHING WAS IN ORDER AND HE EVEN SCHEDULED AN APPOINTMENT FOR THEM TO REPLACE THE MIRROR.  WHILE I WAS THERE I SHOWED [XXX] THE SUSPENSION AND I WAS REFERRED TO THE SALES MANAGER.      TALK TO THE SALES MANAGER AND HE SHOWED NO CONCERN...THE SALES MANAGER GAVE ME A LOOK LIKE, SO WHAT DO YOU WANT ME TO DO ABOUT IT. I STATED MY CONCERN AND THAT I'VE ONLY DRIVEN THIS VEHICLE 590 MILES (TO WORK AND HOME) SINCE I PURCHASED IT AND THE SUSPENSION SHOULD NOT BE ACTING UP ALREADY. I COULD SEE IF I HAD THE VEHICLE FOR SOME MONTHS BUT I HAD  IT ROUGHLY FOR ABOUT TWO WEEKS.  AGAIN, HE SHOWED NO CONCERN AND RESTATED THE \"AS IS\" POLICY.  I UNDERSTAND THE \"AS IS\" PART AND I ADMIT I DID SIGN THE DOCUMENT BUT THE VEHICLE SEEMED FINE AT THE TIME OF PURCHASE.     MY CONCERN IS THE DEALERSHIPS ATTITUDE AFTER THE SALE.  NO ONE SHOULD TREAT CUSTOMERS THAT WAY.  I UNDERSTAND WHY THEY HAVE GOOD REVIEWS...IT IS BECAUSE MOST OF THEM COME FROM PEOPLE WHO PURCHASED NEW CARS OR CARS UNDER WARRANTY (MY FAULT FOR NOT DOING SO) HOWEVER A BUSINESS SHOULD BE ABLE TO WORK WITH OR ATTEMPT TO TRY HELP OUT A CUSTOMER (IT'S CALLED MAINTAINING REPEAT BUSINESS AND DEVELOPING CUSTOMER LOYALTY).      INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).   *TR","products":[{"type":"Vehicle","productYear":"2012","productMake":"HYUNDAI","productModel":"EQUUS","manufacturer":"Hyundai Motor America"}]}]}