{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11322623,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/28/2020","dateComplaintFiled":"04/29/2020","vin":"2T2BK1BA2DC","components":"UNKNOWN OR OTHER","summary":"THE SOFTWARE LOCATOR IS DEFECTIVE & WILL SEND YOU TO THE WRONG PLACE. LEXUS HAS A CAMPAIGN TO FIX IT THRU 2022 WHERE THEY UPDATE THE SOFTWARE.  UNFORTUNATELY THEY DO NOT UPDATE THE NAVIGATION SOFTWARE AT THE SAME TIME AND THAT SHOULD BE A REQUIREMENT BECAUSE THE LOCATION SOFTWARE AND THE NAVIGATION SOFTWARE WORK CONJUNCTIVELY.   INSTEAD THEY WANT TO CHARGE YOU $400 FOR NAVIGATION UPDATE. NOT SATISFACTORY.  I ESCALATED THIS AT LEXUS CUSTOMER SERVICE &  IT WAS NOT ADDRESSED PROPERLY.  SO LEXUS WANTS TO DO THE SOFTWARE UPDATE FOR THE LOCATION SERVICES BUT THEY WANT YOU TO PAY $400 FOR THE NAVIGATION UPDATE THAT WORKS ALONGSIDE IT?  SOUNDS LIKE A BAIT AND SWITCH TO ME.","products":[{"type":"Vehicle","productYear":"2013","productMake":"LEXUS","productModel":"RX350","manufacturer":"Toyota Motor Corporation"}]}]}