{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11339736,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/09/2020","dateComplaintFiled":"07/16/2020","vin":"1HGCV2F31JA","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM","summary":"I RECENTLY FINANCED A VEHICLE THRU AMERICAN FINANCE CORPORATION VIA VANDERGRIFF HONDA (1104 W I-20 ; ARLINGTON, TEXAS 76017). SHORTLY AFTER PURCHASE A RECALL REPAIR WAS REQUIRED FOR MY VEHICLE. THIS WORK WAS DONE AND COMPLETED ON JUNE 30TH, 2020. I PICKED UP THE VEHICLE ON JULY 1ST, 2020 FROM THE SERVICE CENTER. ON JULY 9TH, 2020 THE VEHICLE SHUTTERED AND STALLED IN A RESIDENTIAL PARKING LOT. I PHONED HONDA ROADSIDE ASSISTANCE GIVING MY VEHICLE ID AND LOCATION,THEREAFTER A TOW TRUCK ARRIVED AND TOWED TO THE VEHICLE TO RUSTY WALLIS HONDA. I WAS CONTACTED BY [XXX] (SERVICE ADVISOR) WHO INFORMED THAT THEY HAD RECEIVED MY VEHICLE FROM OVERNIGHT AND THAT \"THEY WERE ABLE TO START MY VEHICLE\". SHE ALSO STATED THAT IF THE ISSUE TURNS OUT TO BE THE BATTERY, THAT VANDERGRIFF HONDA WOULD BE RESPONSIBLE SINCE THIS PURCHASE WAS WITHIN 30DAYS.  THE NEXT CALL I RECEIVED I WAS INFORMED THAT ISSUE WAS NOT THE BATTERY, BUT RATHER A \"GAS ISSUE\". AT THAT MOMENT I INFORMED HER THAT THE RECALL REPAIR THAT WAS COMPLETED ON JUNE 30TH WAS THE \"FUEL PUMP MOTOR\". WITH THIS INFORMATION NOTED THAT SINCE THAT WAS A RECALL REPAIR( THE FUEL PUMP MOTOR) THAT REPAIR WAS UNDER WARRANTY AND THAT THEY WOULD UPDATE ME ON THE CONTINUING REPAIR.  I WAS CONTACTED THE NEXT DAY BY AND INFORMED ME THAT A FUEL INJECTOR RAIL PART THAT WAS NEEDED IS BEING ORDERED, HOWEVER BECAUSE IT WAS SATUDAY THAT THIS PART WOULD NOT BE IN STOCK UNTIL TUEDAY JULY 14, 2020.  ON JULY 15TH I CALLED INTO THE SERVICE DEPARTMENT. UPON SPEAKING TO A GENTLEMAN BY THE NAME OF [XXX] WHO ANSWERED THE TELEPHONE. [XXX] EXPLAINED TO ME THAT MY CAR WAS STILL DISABLED AND THAT HE WOULD LOOK INTO THIS MATTER (ASKING FOR A 30 -40 MINUTES FOR AN UPDATE FOR ME. THIS WAS 19 HOURS AGO.  I WAS REACHING OUT TO THIS AGENCY TO INQUIRE OF MY OPTIONS AND RIGHTS THAT APPLY TO THIS CONTRACT.  INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).","products":[{"type":"Vehicle","productYear":"2018","productMake":"HONDA","productModel":"ACCORD","manufacturer":"Honda (American Honda Motor Co.)"}]}]}