{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11340499,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/16/2020","dateComplaintFiled":"07/20/2020","vin":"1C6RR7UM3JS","components":"UNKNOWN OR OTHER","summary":"ON THURSDAY JULY 16, 2020. WHILE CHANGING THE REAR RIGHT FLAT TIRE. I REMOVED THE FLAT TIRE AND ATTEMPTING TO LOWER THE SPARE TIRE DOWN. THE JACK BROKE IN HALF CAUSING THE TRUCK TO LAND ON THE ROTOR. IT WAS A BLESSING THAT I WAS USING THE WRONG END OF THE BAR THAT LOWER THE TIRE. THIS DELAYED ME FROM GETTING THE SPARE. IF I HAD USED THE CORRECT END OF THE BAR I WOULD BEEN UNDER THE VEHICLE GETTING THE TIRE OFF OF THE CABLE. THE RIGHT TAIL PIPE LANDED ON THE CURB OF THE PARKING STALL. (YOU LOWER THE TIRE FROM THE RIGHT SIDE OF THE BUMPER SO THAT IS WHERE I WOULD HAVE BEEN). I CALLED DODGE CUSTOMER SERVICEI AND INFORMED THEM OF THE INCIDENT. I WAS INSTRUCTED  BY  CUSTOMER SERVICE TO GO TO THE HANFORD CHRYSLER DODGE JEEP RAM DEALER SO I CAN GET ANOTHER JACK. (THIS WAS THE FIRST TIME THAT THE JACK HAD BEEN USED SINCE I PURCHASED THE VEHICLE). ONCE I ARRIVED AT THE DEALER I WAS DIRECTED TO THE PARTS DEPARTMENT. I WAS INFORMED BY THE PARTS MANAGER WHO CONTACTED DODGE HEADQUARTERS THAT THIS WAS UNDER REVIEW. I COULD NOT GET A JACK. ALSO IF I DID GET A JACK IT WOULD BE THE SAME STYLE JACK THAT I ALMOST LOST MY LIFE FROM. I INFORMED HIM I WAS NOT COMFORTABLE WITH THE SAME STYLE JACK. I WANTED TO UPGRADE. HE STATED HE HAD TO WAIT ON YOUR COMPANY FOR APPROVAL.  I AM VERY DISAPPOINTED IN WITH THE COMPANY THAT A SEVERE SAFETY ISSUE AS THIS ONE, THAT ALMOST CAUSE ME MY LIFE  HAVE YET TO RESPOND. IT WOULD BE BEST TO INFORM THEIR CUSTOMER TO INSURE TO TAKE THE SPARE TIRE OFF FIRST BEFORE JACKING UP THE VEHICLE.","products":[{"type":"Vehicle","productYear":"2018","productMake":"RAM","productModel":"1500","manufacturer":"Chrysler (FCA US, LLC)"}]}]}