{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11343121,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/23/2020","dateComplaintFiled":"08/04/2020","vin":"5YJSA1E14FF","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"THE CENTER SCREEN/MCU SUDDENLY STOPPED WORKING (WENT BLACK). TRYING REBOOT/STANDARD TROUBLESHOOTING STEPS HAS NOT YIELD ANY SUCCESS. AFTER A FEW DAYS, MANY OTHER FEATURES, INCLUDING BLINKERS (EXCLUDING EMERGENCY/FLASHERS LIGHTS, WHICH ACTIVATE BUT LACKING SOUND) STOPPED WORKING. MADE AN APPOINTMENT THROUGH TESLA APP, WITH DESCRIPTION OF THE ISSUE, ON 6/24 FOR 6/30 (EARLIEST AVAILABLE DATE); ON 6/26, I RECEIVED AN EMAIL THAT THE APPOINTMENT HAD BEEN MOVED TO A SERVICE CENTER FOR 7/7. ON THE SAME DAY (6/26/2020) AND ABOUT AN HOUR AFTER INITIAL RMAIL, I RECEIVED ANOTHER EMAIL THAT MY APPOINTMENT HAD BEEN CANCELED \"PER YOUR REQUEST\", BUT I HAD NOT REQUESTED A CANCELLATION. I VISITED TESLA'S SERVICE CENTER IN SAN DIEGO - MIRAMAR BETWEEN 7/7-7/10 TO INQUIRE ABOUT SERVICE CANCELLATION AND REQUEST A SERVICE FOR MY CAR, BUT I WAS TOLD THAT THEY HAD CANCELLED MY APPOINTMENT DUE TO PARTS UNAVAILABILITY AND I WOULD BE CONTACTED LATER ONCE PARTS BECOME AVAILABLE TO SCHEDULE ANOTHER APPOINTMENT; HOWEVER, THE SERVICE CENTER REFUSED TO LOOK AT/EVALUATE MY CAR WHATSOEVER \"DUE TO COVID\" AND TOLD ME THAT BASED ON OTHER SITUATIONS, THEY'RE VERY SURE THE MCU NEEDS TO BE COMPLETELY REPLACED (~$1500 OUT OF POCKET COST) BUT THEY DO NOT HAVE A REPLACEMENT YET; I EXPLAINED MY BLINKERS AND MANY OTHER SAFETY FEATURES (REARVIEW CAMERA, CLIMATE CONTROL, \"AUTO-PILOT\", ETC.) ALSO NOT WORKING AND THEY MENTIONED THOSE SHOULD TYPICALLY CONTINUE TO WORK AFTER A MCU MALFUNCTION BUT THEY WILL NOT TAKE A LOOK AT THE CAR UNTIL THEY RECEIVE REPLACEMENT MCU. IT'S NOW PAST 8/3 AND I STILL HAVE NOT HEARD BACK FROM TESLA ON PATH TO RESOLVE THIS ISSUE/NEW SERVICE APPOINTMENT. IT'S ALSO WORTH MENTIONING I HAVE NO WAY OF KNOWING CAR'S CURRENT MILEAGE (LAST UPDATE ON APP FROM 6/23 READS 103,683 MI) OR OUTSIDE TEMPERATURE DUE TO THIS ISSUE AS WELL.","products":[{"type":"Vehicle","productYear":"2015","productMake":"TESLA","productModel":"MODEL S","manufacturer":"Tesla, Inc."}]}]}