{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11344112,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/19/2019","dateComplaintFiled":"08/08/2020","vin":"2FMZA51493B","components":"SUSPENSION","summary":"MY AXEL CRACKED ON LEFT SIDE, NOISE ALERTED ME TO THE DANGER.  CAREER MECHANIC, NEVER SEEN A RUSTED OUT OR CRACKED REAR AXLE.  I ALSO WORKED OUT OF MY HOME ON CARS RUNNING MY OWN SHOP FOR DECADES.  AGAIN I HAVE NEVER CHANGED A CRACKED REAR AXLE.  THE FIRST RECALL WAS IN MY OPINION ONLY A POOR ATTEMPT AT POSTPONING THE INEVITABLE AXEL FAILURE TO A LATER DATE.  NOT A NORMAL FAILURE FOR A SUPPOSED NAME BRAND LEADING AUTOMOTIVE MAKER.  FORD'S LATEST AD ON TV SAID  SOMETHING LIKE THEY CARE ABOUT THEIR CUSTOMERS AT THE END OF THE AD, WHAT A JOKE, FALSE ADVERTISING OR SHOULD MY CLAIM FOR $1,420.28 BE PAID AND SHOW THEY CARE?  THE ORIGINAL AXEL WAS IN MY OPINION A BIT THIN AND I READ THAT THE METAL WAS NOT THE BEST ON A FEW WEB SITES. ALSO FILLING THE HOLLOW AREAS FOR THE AXLE ASSEMBLY WITH FOAM ONLY RETAINED WATER AND ACCELERATED RUSTING WHICH OF COURSE ONLY WEAKENS A BAD AXEL DESIGN. THE NEW DESIGN REAR AXLE IS DEFINITELY HEAVIER, NO FOAM AND HAS NO OPEN AREAS TO HOLD WATER.   THE NEW DESIGN SEEMS TO HAVE ADDRESSED ALL THE ORIGINAL AXLE'S DESIGN FLAWS.  WHICH SHOWS FORD DID KNOW THERE WERE DESIGN FLAWS.   JANNELL FORD OF HANOVER MASS (781-982-4500) CONTACTED FORD WITH MY SHOCK THAT AXEL WOULD NOT BE REPLACED UNDER WARRANTY EVEN AFTER SEEING THE SUPPORTING                                                                                                                                                                             PICTURES; FORD WOULD NOT REPAIR THE AXEL ON SECOND RECALL EVEN THOUGH SEVERELY CRACKED!  THEY SAID THE FIRST RECALL BRACKETS WERE INSTALLED CORRECTLY.   JANNELL FORD SERVICE MANAGEMENT AGREED THAT OUR VAN WAS IN PRISTINE SHAPE, RUST FREE AND WELL CARED FOR.  PLEASE SEE REMAINDER OF MY LETTER IN DOWNLOAD FILES.  THANK YOU!","products":[{"type":"Vehicle","productYear":"2003","productMake":"FORD","productModel":"WINDSTAR","manufacturer":"Ford Motor Company"}]}]}