{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11350185,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2020","dateComplaintFiled":"08/19/2020","vin":"2C4RC1GG6DR","components":"SEATS","summary":"MY 20123 CHRYSLER TOWN AND COUNTRY HAS AN ACTIVE HEAD RESTRAINT HEADREST.  IT MOVES FORWARD IN AN ACCIDENT TO LESSEN THE LIKELIHOOD OF WHIPLASH.  MY DRIVER'S SIDE HEADREST DEPLOYED (SNAPPED INTO THE FORWARD POSITION) WHILE THE CAR WAS PARKED AND TURNED OFF.  I WAS PICKING UP A BAG FROM BEHIND THE DRIVER'S SEAT WHEN THIS HAPPENED.  IT WAS STARTLING TO SAY THE LEAST.  I WAS NOT HURT, BUT I HAVE READ THAT OTHERS WHO WERE ACTUALLY SITTING IN THE DRIVER'S SEAT HAVE BEEN HURT DUE TO THE HEADREST HITTING THEM IN THE BACK OF THE HEAD.  I LOOKED AT THE MECHANISM THAT RELEASES THE SPRING-LOADED HEADREST, AND IT WAS BROKEN.  SEVERAL PIECES OF BROKEN PLASTIC WERE AT THE BOTTOM OF THE HEADREST BOX, AND A METAL BAR THAT SERVES TO HOLD THE HEADREST IN THE NORMAL POSITION WAS AT AN ANGLE WITH BROKEN PLASTIC AROUND IT.  IT'S PRETTY CLEAR THAT THE PLASTIC RETAINED THE METAL BAR, AND THIS PLASTIC SIMPLY BROKE AND RELEASED THE HEADREST TO SPRING FORWARD.  IN MY ESTIMATION, THE PLASTIC HOLDING THE BAR WAS INSUFFICIENT IN STRENGTH TO SERVE ITS FUNCTION RELIABLY LONG-TERM.  IT'S A BAD DESIGN.  FORUMS ON THE INTERNET CONFIRM THAT THIS FAILURE IS NOT INFREQUENT AND SOMETIMES HARMFUL TO THE PERSON IN THE SEAT.  THE COST OF REPLACEMENT OF THE HEADREST IS ABOUT $700.  I WOULD ESTIMATE THAT THE REPAIR WOULD TAKE AN EXPERIENCED TECHNICIAN ABOUT 15 MINUTES, SO THE HEADREST MUST BE QUITE PRICEY.  SINCE THE HEADREST IS FUNCTIONALLY IN THE SAME CATEGORY AS AN AIRBAG, AND SINCE IT CAN CAUSE PHYSICAL HARM WHEN IT SUDDENLY BREAKS FOR NO CAUSE OTHER THEN DESIGN FAILURE, I BELIEVE THAT THE HEADREST SHOULD BE RECALLED.  CONSUMERS SHOULD NOT BEAR THE BURDEN OF REPAIRING A FAULTY DESIGN IN A SAFETY SYSTEM.","products":[{"type":"Vehicle","productYear":"2013","productMake":"CHRYSLER","productModel":"TOWN AND COUNTRY","manufacturer":"Chrysler (FCA US, LLC)"}]}]}