{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11355145,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/03/2020","dateComplaintFiled":"09/15/2020","vin":"3FAHP0CG9CR","components":"STEERING","summary":"2012 FUSION SEL, 3.0L V6, 112,000 MILES:  ON 9-3-2020 I WAS PULLING OUT OF THE LOCAL SHOPPING CENTER. AS I WAS PROCEEDING IT APPEARED THAT THE ENGINE HAD STALLED. IN ACTUALITY THE ENGINE DID NOT STALL AND THERE WAS A FAULT MESSAGE DISPLAYED \"POWER STEERING ASSIST FAULT\". I PROCEEDED HOME WITH GREAT DIFFICULTY STEERING THE CAR. ON THE WAY HOME I STOPPED AT THE LOCAL AUTOZONE CAR CARE CENTER TO REVIEW THE OWNER'S MANUAL FOR A POSSIBLE EXPLANATION AND REMEDY. THE MANUAL STATED THAT THERE WAS NO SERVICE FOR THE POWER STEERING SYSTEM ON THIS MODEL FUSION (FULLY ELECTRIC). I PROCEEDED OUT OF THE PARKING LOT AND AS SOON AS I WENT FORWARD A SECOND ALARM DISPLAYED \"SERVICE ADVANCETRAC\". NOW THE DISPLAY TOGGLED BETWEEN THESE TWO ALARMS. THE DAY PRIOR TO MY SERVICE APPOINTMENT I NOTICED THAT WHEN I STARTED THE CAR ONLY THE \"SERVICE ADVANCETRAC\" ALARM DISPLAYED, BUT THE VEHICLE STILL HAD NO POWER STEERING. THE FOLLOWING MORNING I TOOK THE VEHICLE TO THE FORD DEALERSHIP FOR DIAGNOSTICS. LATER THAT DAY I WAS CONTACTED BY THE SERVICE ADVISOR WHO INFORMED ME THAT THE POWER STEERING RACK AND PINION ASSEMBLY NEEDED TO BE REPLACED. THE COST WAS GOING TO BE IN EXCESS OF $2000. BY NOW I HAD DONE SOME RESEARCH INTO THIS AND FOUND THAT THERE WAS A RECALL FOR THIS VERY PROBLEM (NHTSA ID# 15V340000, FORD ID# 15S18). I RELAYED THIS INFORMATION TO THE FORD SERVICE ADVISOR AND HE INFORMED ME THAT \"YES THERE WAS A RECALL BUT MY VIN# WAS NOT INCLUDED\". I AM AT A LOSS AS TO HOW THIS VEHICLE COULD NOT BE INCLUDED. THE VEHICLE IS VERY WELL MAINTAINED AND HAS ONLY 112,000 MILES OF MOSTLY HIGHWAY DRIVING. I CAN SAY WITH A GREAT DEAL OF CERTAINTY THAT HAD THIS OCCURRED ON THE HIGHWAY, ESPECIALLY AT AN EXIT OR ENTRANCE RAMP, THERE WOULD HAVE BEEN A DIFFERENT OUTCOME TO THIS. AT THIS TIME, EVEN AFTER THE REPAIR, I AM GOING TO BE UNSURE AND WORRIED ABOUT THE VEHICLE LOOSING STEERING CONTROL.","products":[{"type":"Vehicle","productYear":"2012","productMake":"FORD","productModel":"FUSION","manufacturer":"Ford Motor Company"}]}]}