{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11363245,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/01/2020","dateComplaintFiled":"10/07/2020","vin":"JTHBK1EG2C2","components":"AIR BAGS","summary":"I RECEIVED A LETTER TO TAKE THE VEHICLE TO NEAREST DEALER FOR AIR BAG RECALL REPLACEMENT PROCESS, AND I CALLED AND INITIATED ONLINE CHATTING W/ THE LEXUS AIR BAG RECALL SUPPORT TEAM NUMEROUS TIMES BUT FAILED TO GET A RESPONSE FROM THEM.  ONLINE CHAT REPRESENTATIVE STATED THEY CAN'T HELP WITH SCHEDULING, AND REPRESENTATIVES OVER THE PHONE, MORE THAN 6 TIMES OF ATTEMPT, EITHER HUNG UP DURING THE CALL AND KEPT ON TRANSFERRING.  IT HAPPENED SINCE MARCH ON A DIFFERENT DATES AND THEY STILL REFUSED TO COMPLETE THE APPOINTMENT SCHEDULING PROCESS.","products":[{"type":"Vehicle","productYear":"2012","productMake":"LEXUS","productModel":"ES","manufacturer":"Toyota Motor Corporation"}]}]}