{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11364141,"manufacturer":"Volvo Car USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/08/2020","dateComplaintFiled":"10/13/2020","vin":"YV1612FS1E2","components":"SEATS","summary":"MY CAR HAS BEEN AT BERGERON VOLVO FOR ONE MONTH.  I HAD TAKEN IT IN DUE TO REAR HEAD REST INTERMITTENTLY NOT STAYING UP.  THEY COULD NOT REPRODUCE SO I PICKED CAR UP AND IT DID IT AGAIN I TOOK IT BACK. THEY AGAIN COULD NOT FIND. I WENT IN AND IT DID IT WITH SERVICE MANAGER EXCEPT OTHER SIDE REAR HEADREST.  I CALLED TODAY TO CHECK ON AND THEY SAID IT WAS BECAUSE WE HIT IT 5-6 TIMES AND OVERHEATED IMPLYING NOT AN ISSUE.  THEY SAID SWITCH WAS GETTING HOT ON DASH AND 1400 TO REPLACE.  I TOLD THEM TO REPLACE AS UNDER CERTIFIED WARRANTY. HE THEN AVOIDED REPLACING I TOLD HIM I WOULD PICK UP CAR IF HE WOULD WRITE ON PAPER SAFE TO DRIVE AS I DID NOT WANT IT TO FALL DOWN IN ACCIDENT AND BREAK SOMEONES NECK. HE DECLINED AND SAID HE WOULD CALL VOLVO AGAIN.  PLEASE HELP.   I AM WORRIED IT WILL FALL DOWN DURING IMPACT AND SNAP SOMEONES NECK","products":[{"type":"Vehicle","productYear":"2014","productMake":"VOLVO","productModel":"S60","manufacturer":"Volvo Car USA, LLC"}]}]}