{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11364675,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"09/23/2020","dateComplaintFiled":"10/16/2020","vin":"5TDBY5G19JS","components":"FUEL/PROPULSION SYSTEM","summary":"I TOOK MY 2018 TOYOTA SEQUOIA (VIN: [XXX]) ON SEPTEMBER 23, 2020 FOR THE SIX-MONTH TOYOTACARE SERVICE TO AMERICAN TOYOTA LOCATED AT 5995 ALAMEDA BLVD NE, ALBUQUERQUE, NM 87113 WITH THE ASSUMPTION THAT THE SIX-MONTH TOYOTACARE SERVICE WILL INCLUDE FIXING ANY PENDING SAFETY RECALL.  HOWEVER, AFTER THE SERVICE, WHEN I CHECKED THE PAPERWORK, I FOUND OUT THAT THE PENDING SAFETY RECALL (MANUFACTURER RECALL: 20TA02, NHTSA RECALL: 20V012) WAS NOT FIXED AND IT WAS CLAIMED THAT THERE WERE NO SAFETY RECALLS ASSOCIATED WITH THE VEHICLE (SEE THE ATTACHED PAPERWORK).    I CALLED THE SERVICE DEPARTMENT AT THE AMERICAN TOYOTA AND THE SERVICE REPRESENTATIVE DIDN'T GIVE ME A REASONABLE REASON SO I DEMANDED TO TALK A MANAGER. THE MANAGER DIDN'T KNOW WHY THE SAFETY RECALL WAS NOT FIXED SO HE PROMISED TO DO SOME INVESTIGATIONS AND GET BACK TO ME.  LATER, A SENIOR MANAGER FROM THE AMERICAN TOYOTA CALLED ME AND GAVE ME THE FOLLOWING REASONS FOR NOT FIXING THE SAFETY RECALL:        -  I SPECIFICALLY DIDN'T ASK FOR SAFETY RECALL TO BE FIXED      -  AMERICAN TOYOTA DIDN'T HAVE A CERTIFIED TECHNICIAN AVAILABLE AT THAT TIME TO FIX THE SAFETY RECALL      -  AMERICAN TOYOTA MADE FALSE STATEMENT ON THE SERVICE PAPERWORK THAT THERE WAS NO SAFETY RECALL ASSOCIATED WITH THE VEHICLE    WHEN I TALKED TO THE SENIOR SERVICE MANAGER AT AMERICAN TOYOTA, HE PROMISED TO GET THE DATABASE AND PAPERWORK UPDATED SOON BUT AS OF TODAY (THREE WEEKS LATER) I HAVE NOT RECEIVED A CORRECTED PAPERWORK FROM THE AMERICAN TOYOTA.    I SEE THIS A SYSTEMATIC ISSUE AT AMERICAN TOYOTA TO FALSELY MARK THE SERVICE PAPERWORK AS NO PENDING SAFETY ISSUE IF THE CUSTOMER DIDN'T ASK FOR FIXING A SAFETY ISSUE AND/OR IF A CERTIFIED TECHNICIAN IS NOT AVAILABLE.    [XXX]    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR","products":[{"type":"Vehicle","productYear":"2018","productMake":"TOYOTA","productModel":"SEQUOIA","manufacturer":"Toyota Motor Corporation"}]}]}