{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11385463,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/24/2020","dateComplaintFiled":"12/29/2020","vin":"3GCUKTEC7GG","components":"ELECTRICAL SYSTEM,VISIBILITY/WIPER","summary":"COLD WEATHER (25-30 DEGREES?) ON 12/24, SO REMOTE STARTED TRUCK AND BEGAN DRIVING (REAR DEFROSTER AUTO STARTS).  HEARD SLIGHT SIZZLE NOISE, BUT COULDN'T FIGURE OUT WHAT IT WAS...THEN WIFE (RIDING IN BACK) HEARD IT GET WORSE, THEN A LITTLE SMOKE, THEN REAR-WINDOW ON DRIVER SIDE POPPED/CRACKED/SHATTERED (TRUCK HAS A SLIDING REAR WINDOW, SO 3 SECTIONS).  DIDN'T BLOW OUT, BUT IS COMPLETELY SHATTERED.  TAPED IT TO KEEP PIECES FROM BLOWING APART.  TALKED TO DEALER AND GM CUSTOMER CARE, AND THEY ADVISED OF AN OPEN CUSTOMER SATISFACTION PROGRAM FOR THIS ISSUE, BUT IT ONLY APPLIES TO VEHICLES IN CERTAIN STATES (COLD WEATHER)...INCLUDING MI, BUT I'M 1 HOUR SOUTH IN NORTHERN IN.  #N192265660-01 IS THE PROGRAM NUMBER (REAR WINDOW DEFROSTER THERMAL EVENTS - US ONLY _(MAR 25, 2020).  THE PROBLEM ALSO SEEMS TO BE MORE COMMON IN CANADA WHERE A FULL RECALL IS IN EFFECT.  AT THIS POINT, HOWEVER, GM CUSTOMER CARE (CASE # 9-6442774509) SAYS THEY CAN'T DO ANYTHING AND REFERRED ME BACK TO DEALER...WHO I WILL ASSUME WILL REFER ME BACK TO CUST CARE AGAIN.  I'M WAITING ON THEIR RESPONSE.  MAKES NO SENSE THAT THEY WILL REIMBURSE ONLY FOR VEHICLES IN CERTAIN STATES.  I'M IN THE SAME COLD CLIMATE AS MICHIGAN AND MANY OF THE OTHER IMPACTED STATES.  LOOKING FOR REIMBURSEMENT OF COSTS TO REPAIR, BUT FOR NOW I'M WAITING TO MAKE SURE SOMEONE WILL PAY FOR IT.  THIS IS A KNOWN ISSUE THAT GM IS REFUSING TO REIMBURSE (EVEN THOUGH THEY ARE CLEARLY WILLING IN MANY OTHER STATES).  ANY SUGGESTIONS?","products":[{"type":"Vehicle","productYear":"2016","productMake":"CHEVROLET","productModel":"SILVERADO 1500","manufacturer":"General Motors, LLC"}]}]}