{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11402929,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/07/2021","dateComplaintFiled":"03/14/2021","vin":"4JGFF5KE0LA","components":"ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM","summary":"WE PURCHASED A NEW 2020 MERCEDES BENZ GLS 450 IN OCTOBER 2019 FROM THE OAKLAND DEALERSHIP AND SHIPPED THE CAR TO HAWAII. THE VEHICLE IS NOW 117 MONTHS OLD AND HAS ABOUT 4100 MILES. BECAUSE OUR VEHICLE IS LIGHTLY USED WE ARRANGED FOR MERCEDES BENZ TO SUPPLY AND INSTALLED A 'BATTERY MINDER' TO KEEP THE VEHICLES 48 VOLT SYSTEM CHARGED WHEN WE ARE AWAY FOR AN EXTENDED TIME. HOWEVER WE DID NOT HAVE THE BATTERY MINDER HOOKED UP AT THIS TIME BECAUSE WE ARE USING THE VEHICLE ON A WEEKLY BASIS.     ON MARCH 7, 2021 WE EXPERIENCED A \"48 VOLT BATTERY MALFUNCTION' WHICH LEFT OUR CAR DISABLED ON THE SIDE OF AN UPHILL MAJOR ROADWAY. THERE WAS NO WARNING JUST A SUDDEN EXTREME LOSS OF POWER, SUPPLEMENTAL SYSTEMS SUCH AS THE AC DEACTIVATED, WARNING LIGHTS FLASHED AND OUR VEHICLE COASTED TO THE SIDE OF THE ROAD. I BELIEVE THE BRAKE SYSTEM WAS ALSO DIMINISHED BY THE LOSS OF ELECTRICAL BOOST. AFTER A WHILE WE WERE ABLE TO RESTART THE VEHICLE AND BEGAN TO 'LIMP HOME'. THE VEHICLE WAS NOT ABLE TO ACCELERATE AND WE EXPERIENCED 'OVER HEATING' WARNINGS ( IN RED ) AND HAD TO STOP THE VEHICLE TO COOL THE ENGINE. WE ARRANGED FOR MERCEDES BENZ ROADSIDE ASSISTANCE TO TOW THE VEHICLE TO THE KONA MERCEDES BENZ SERVICE CENTRE THE NEXT DAY. YELLOW ENGINE WARNING LIGHTS REMAINED ON WHEN THE VEHICLE WAS PLACED ON THE TOW VEHICLE.WE HAVE USED THE KONA SERVICE CENTRE SINCE IT WAS OPENED, THE TEAM LED BY PAULETTE GANTALA IS VERY CAPABLE AND THEY PERFORM EXCELLENT WORK. AFTER SEVERAL DAYS WE LEARNED THAT THE CAUSE OF THE MALFUNCTION WAS NOT FOUND AND WE WERE TOLD TO 'MONITOR THE SITUATION'. I ATTACHED THE SERVICE REPORT WHICH DESCRIBES THE EXTENSIVE INVESTIGATIVE WORK COMPLETED BY THE KONA MERCEDES SERVICE CENTRE.     WE ARE VERY CONCERNED THIS MALFUNCTION IS A SAFETY RELATED ISSUE AND NEEDS TO BE ESCALATED. SUDDEN UNEXPECTED LOSS OF POWER CREATES EXTREMELY DANGEROUS SITUATIONS.","products":[{"type":"Vehicle","productYear":"2020","productMake":"MERCEDES-BENZ","productModel":"GLS 450","manufacturer":"Mercedes-Benz USA, LLC"}]}]}