{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11405348,"manufacturer":"Nissan North America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/29/2021","dateComplaintFiled":"03/29/2021","vin":"JNRDR09Y12W","components":"AIR BAGS,SEAT BELTS","summary":"I HAVE TRIED TO GET PASSENGER AIRBAG RECALL (AND A CONFIRMED DRIVER SEATBELT DEFECT) REPLACED AND  THE PART WAS NEEDED  ONE YEAR AGO AROUND MARCH OR APRIL 2020 AND TODAY WHEN I TRIED TO MAKE A APPOINTMENT 03/29/2021 WAS TOLD THAT IT IS A 3 TO 4 HOUR JOB AND NO LOANER VEHICLE OR TOW IS AVAILABLE FOR THIS TYPE OF SERVICE. THE THE RECALL NOTICE FORM # R1714 30148563 STATES THAT THERE IS FREE CONVENIENCE SERVICES SUCH AS TOW TO AND FROM INFINITI RETAILER OR ALTERNATIVE TRANSPORTATION. MOSSY NISSAN IN OCEANSIDE CALIFORNIA AND I TALKED TO A WOMAN NAMED ROBIN IN SERVICE DEPT. MY QUESTION/COMPLAINT IS WHY IS ALTERNATIVE TRANSPORT OR TOW NOT BEING OFFERED FOR THIS DANGEROUS HAZARDOUS DEFECT? SINCERELY [XXX].*DT    PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB","products":[{"type":"Vehicle","productYear":"2002","productMake":"INFINITI","productModel":"QX4","manufacturer":"Nissan North America, Inc."}]}]}