{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11414636,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/29/2021","dateComplaintFiled":"04/30/2021","vin":"1FMCU0GX3EU","components":"ENGINE","summary":"I REPLACED THE SPARK PLUGS ON 4/25/2021 FOR MY 2014 FORD ESCAPE SE DUE TO AN P0303 ERROR INDICATING A MISFIRE FOR # 3 CYLINDER.  ALL THE SPARK PLUGS WERE EASILY CHANGED EXCEPT CYLINDER #3, THIS SPARK PLUG SEIZED.  AS A RESULT, I HAD MY FORD ESCAPE TOWED TO HASTINGS FORD (GREENVILLE, NC) ON 4/29/2021.  GARY FROM THE SERVICE DEPARTMENT CALLED TO TELL ME (@5:00 4/29/2021) THAT THE MECHANIC WAS UNABLE TO REMOVE THE SEIZED SPARK PLUG AND THAT REPLACING THE CYLINDER HEAD WOULD NOT BE SUFFICIENT.  THE ENGINE (1.6 L ECOBOOST) IS KNOWN TO LEAK COOLANT AND THAT IT WOULD BE A WASTE OF TIME AND MONEY TO JUST REPLACE THE CYLINDER HEAD.  THE SERVICE DEPARTMENT RECOMMENDED THAT I REPLACE THE \"LONG BLOCK\" FOR A TOTAL COST OF $7800 (INCLUDING LABOR).  MY VEHICLE ONLY HAS 104,954 MILE.  THE DEALERSHIP KNOWINGLY ACKNOWLEDGES A DEFECT WITH THE MOTOR BUT WILL NOT ACCEPT RESPONSIBILITY  TOWARDS FIXING THE ENGINE.  I CALL FORD'S CUSTOMER SERVICE ON 4/29/2021 @ 6:06 TO ASK FOR ASSISTANCE IN REPAIRING MY VEHICLE (CASE # - CAS-31599643) AND RECEIVED A CALL FROM A SUPERVISOR ON 4/30/2021 @ 1:37.  JOEL INDICATED THAT FORD ASSUMES NO RESPONSIBILITY TOWARDS THE REPAIR OF MY VEHICLE SINCE IT'S BEYOND THE POWERTRAIN WARRANTY.  I HAVE FOUND 2 CLASS ACTION LAW SUITS AGAINST FORD FOR THE 1.6 L ECOBOOST DUE TO THE COOLANT LEAK DAMAGE TO THE ENGINE AND BELIEVE THAT FORD SHOULD BE RESPONSIBLE FOR THE REPAIRS.","products":[{"type":"Vehicle","productYear":"2014","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}