{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11417451,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/17/2021","dateComplaintFiled":"05/17/2021","vin":"3MEHM07Z48R","components":"AIR BAGS,SERVICE BRAKES","summary":"I have been notified by Ford Motor Company several times about the recalls on my vehicle.  One recall is for airbags.  I went to the closest dealership new my small town and thought they issued the fix, only to learn later that they just disconnect the airbag light.  The second recall is for the brakes, I have been calling since January of 2021 to request a service date only to be told they have no knowledge of the recall.  On march 30,2021 I finally got a service date and express to the representative on the phone to assure that she knew it was for the break recall 19S54, she assured me the knew.  I took off work that morning for by service appointment only to be told that they did not have the equipment to fix the issue.  I was told to call other dealerships and turned away. I called 4 surrounding dealerships with in a 50 mile radius only to be told no one can perform the procedure.  I then called ford Customer Relationship Center for assistance.  She called one other dealership that said they could not fix the issue as well.  April 2020 I receive a letter from Ford Motor Company saying Parts are now available to repair you vehicle.  Called dealership 5/17/2021 they still cannot fix issue nor have any information on who can.  HELP!  Ford Motor Company, How can I get the recalls fix if none of your dealerships in my area are capable of repairing them?","products":[{"type":"Vehicle","productYear":"2008","productMake":"MERCURY","productModel":"MILAN","manufacturer":"Ford Motor Company"}]}]}