{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11417799,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2021","dateComplaintFiled":"05/19/2021","vin":"2LMHJ5AT7GB","components":"UNKNOWN OR OTHER","summary":"Panoramic sunroof shattered and it\u2019s broken in pieces now; No longer just shattered I am on the phone with a George Hilliker from the Newark CarMax now. To my dismay there is nothing that can be done since this is not a mechanical defect.  So at this point I am going to definitely cancel the extended CarMax care that I did sign up for him to help offset my cost for my deductible to deal with this damage. I would regret not turning around and returning the car on May 4 just because I heard the sound and had no idea what the consequences of that would turn into. I will also convey this in the survey request that I have received from Carmax. Taking this up any further would only cause me more frustration and money, But at this juncture I will definitely speak with a lawyer to see what my options are that way sinceI am now stuck with this vehicle. Granted had I known it had started breaking the glass on the third I would\u2019ve returned it at any Carmax between Colorado and Delaware.","products":[{"type":"Vehicle","productYear":"2016","productMake":"LINCOLN","productModel":"MKT","manufacturer":"Ford Motor Company"}]}]}