{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11430380,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/05/2021","dateComplaintFiled":"08/24/2021","vin":"3C6FRVJG7ME","components":"SERVICE BRAKES","summary":"On August 5, I descended on California Highway 88 East from the Carson Pass; less than 1 mile down a warning appeared to “Service Brake System”.  The warning disappeared but the “brake” light on the instrument cluster remained on.  I took the vehicle to Carson Dodge on August 6.  The dealer performed diagnostics and made two repairs based on generated codes (C1223-68 & P0556).  I picked it up on August 13 and drove about 200 miles; the warning re-appeared each time I drove it.    I returned the vehicle to Carson Dodge on August 16.   The “brake” warning was visible both times it was in for service.  The 8/16 work order shows the same problem codes as the August 6 work order.  The 8/16 order states that the technician was told by Star (Dodge technical support) that the warning was “normal operations caused by extended braking from a high altitude” so no repairs were required (and ignoring the two codes).    I contacted Dodge Customer Service on 8/16.  Jagen, a Promaster Case Manager called on 8/17 and told me that he investigated the issue and the “Service Brake System” safety warning was normal when going downhill.   I asked if it was normal then where this was published; he said it was proprietary information and not published.  I asked if he would provide confirmation in writing; he refused.  “Jim”, a supervisor, called on 8/24; he repeated that going downhill would result in the warning light coming on and this was normal operations.  That a safety warning consistently appears in normal driving on ordinary roads (e.g. from South Lake Tahoe to Carson City on Highway 50) and is “normal operations” is absurd.  If I ignore this warning as “normal operations”, then how do I know when there is an actual problem?  If normal, why isn’t it published anywhere?  I am unable to confidently use the vehicle as I can’t know if the brakes will function.  Brake reliability is a life-threatening safety issue, yet Dodge is telling me to ignore the vehicle’s safety warnings.","products":[{"type":"Vehicle","productYear":"2021","productMake":"RAM","productModel":"PROMASTER","manufacturer":"Chrysler (FCA US, LLC)"}]}]}