{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11434286,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/18/2021","dateComplaintFiled":"09/24/2021","vin":"3GTU2PEJ8HG","components":"UNKNOWN OR OTHER","summary":"I have had ongoing issues with my 2017 GMC Sierra Denali Truck's performance since it was purchased in May of 2017 of which I have all the service records to show. In mid-June 2021, the check engine light appeared on the dashboard and I immediately contacted the service department at the GMC dealership in Fremont to schedule an appointment. On 6/18, I dropped the vehicle off for the scheduled appointment. After picking the vehicle up, I immediately noticed that it was shuddering and vibrating upon acceleration of 30-40, 40-50, 50-60 & 75-85 miles per hour. The issue persisted and I returned the vehicle to the dealership on 7/1. After several attempts during the month of July 2021 by the dealership to fix the issue and it not being resolved, I finally contacted GMC Corporate to discuss the problems and options. I was assigned a case number and to customer service assistant Farris.  Unfortunately, GMC customer assistance was not very helpful with my claim and was not responsive. At one point, I asked to be referred to a supervisor but was never given that opportunity. Finally, on 8/26, I was advised that based on GMC's evaluation and review of my case, the vehicle would not be replaced or repurchased based on the history of the vehicle repairs. He did not explain to me in detail the basis of this decision. He stated that my options were to take the vehicle back to the Fremont dealership or take it to another a dealership (where I may be charged). I decided to take the vehicle to another dealership which was GMC, Modesto. The appointment was scheduled on 9/14 and the vehicle was returned to me on 9/15 after they could not diagnose or repair the vehicle. The service adviser explained that I would have to return to the dealership in Fremont. On 9/17, the vehicle was towed to that dealership. On 9/23 at 4:55 pm, service manager Dave called stating \"two fuel injectors they put in previously were replaced again and wanted permission for the shop foreman to drive it home.\"","products":[{"type":"Vehicle","productYear":"2017","productMake":"GMC","productModel":"SIERRA 1500","manufacturer":"General Motors, LLC"}]}]}