{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11448332,"manufacturer":"Tesla, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"12/28/2021","dateComplaintFiled":"01/21/2022","vin":"5YJ3E1EB5MF","components":"UNKNOWN OR OTHER","summary":"On a recent road trip (8-9 hours) my car had a number of software tics that had been noticed (music skipping, screen responding slowly, etc.). After 7 hours on the road, while the Autopilot system was engaged my main screen froze on the car. Out of caution, I moved to exit the highway. While exiting, the entire screen in my car turned off, but all car functions were operable (turn signals, braking, accelerating, etc.). Once safely in a parking lot, I tried to do a soft reset with no success. After contacting service they told me the log indicated an issue that required a tow. In the interim I was able to do a power cycle which resolved the issue (but was difficult to perform since the screen was flashing on/off). The service rep recommended driving home but scheduling a follow up service. Subsequently the follow up team has informed me this is a \"known software issue which is currently under investigation\". Given the impact this software bug has on the primary information screen it seems to be a valid safety concern and should be issued as a recall.","products":[{"type":"Vehicle","productYear":"2021","productMake":"TESLA","productModel":"MODEL 3","manufacturer":"Tesla, Inc."}]}]}