{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11454028,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/19/2022","dateComplaintFiled":"02/25/2022","vin":"2C3CDXBG8KH","components":"UNKNOWN OR OTHER","summary":"I had my vehicle serviced for an oil change & inspection. But I also spoke with a dealership service rep regarding what I initially thought was some sort of electrical issue that has been intermittent almost since I purchased the vehicle from this dealership. Which is my radio going in and out and automatically changing the stations completely on it's on. The rep was very helpful in that she was familiar with the issue and informed me that it's a known issue at this point and the radio needs to be replaced. She informed me that the radio would have to be ordered and that if I had the extended warranty (which I did get on this car from your dealership) then my deductible would be either $100 or $200 that I would have to pay.  She looked up my info and confirmed it would be the $100 that I would have to pay. However, when she went to actually submit for the replacement radio, the system did not allow her to and showed that for some reason my radio is not able to be replaced. The representative did tell me that should would have someone follow up regarding this. However there was never a followup until I called back into the dealership service center a few days later. And was told that the radio replacement is not covered & I would have to pay out of pocket. Was not given any explanation as to WHY.  I definitely should not have to pay out of pocket (other than my deductible) to get something repaired that Dodge & Chrysler are well of is a known manufacturer issue at this point. And at this point I think a recall needs to be started regarding this issue.","products":[{"type":"Vehicle","productYear":"2019","productMake":"DODGE","productModel":"CHARGER","manufacturer":"Chrysler (FCA US, LLC)"}]}]}